Technical Onboarding & Support Manager – CNC / CAM Software

TechSec Solutions Limited; United States; Remoto; USD 80.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Health Insurance

Sabbatical

Descrizione del lavoro

TechSec Solutions Limited in the United States seeks a CAM Support & Onboarding Lead with CNC machining experience to own onboarding and early adoption of our AI toolpath software. You will lead a small team, deliver hands-on onboarding, and help customers optimize their CAM workflows.

You will configure the software for each shop, manage product support, and collaborate with Product and Engineering to improve the customer journey.

Competenze

• Hands-on CNC machining knowledge with tooling/workflow experience.
• Familiarity with CAM software; CAM programmer background helpful but not required.
• Experience leading and mentoring others while remaining hands-on.

Mansioni

• Deliver onboarding from installation through first accepted toolpath.
• Configure software around customer machining processes and shop needs.
• Own product support, queue performance, quality, and escalations.
• Mentor a Product Support Specialist and support team growth.
• Create onboarding playbooks and knowledge resources to reduce issues.
• Monitor usage and proactively support customers with adoption.
• Coordinate with CAM programmers, Product, and Engineering to improve experience.

Conoscenze

CNC machining

CAM software

People management

Onboarding

Strumenti

Mastercam

Autodesk Fusion

Siemens NX

GibbsCAM

SolidCAM

Descrizione del lavoro

CAM Support & Onboarding Lead (CNC Machining Experience Required)

$80,000–$95,000 Base + Equity + Performance Bonus Paid in Equity + Health Insurance | Fully Remote – USA | Sabbatical | Hands‑on Leadership

Do you have a background in machining or tooling, familiarity with CAM software, and enjoy helping customers get the most from technical products?

Are you looking for an opportunity to lead onboarding and product support while staying hands‑on with customers?

The company is a UK‑based technology business with a growing US team, developing AI software that generates CNC toolpaths within established CAM platforms, including Mastercam, Autodesk Fusion, Siemens NX, GibbsCAM and SolidCAM. Its customers are precision manufacturers looking to reduce programming time and improve machining workflows.

In this role, you will own the customer journey from sales handover through installation, configuration and successful use of the software. You will also take responsibility for product support, initially managing one Product Support Specialist and helping develop the function as the business grows.

Approximately 60% of your time will involve personally delivering onboarding, with the remainder split between support ownership and building better processes, documentation and resources. This opportunity suits someone who enjoys combining practical customer delivery with developing people and improving how a team works.

The role is fully remote within the United States, with UK/US working‑hour overlap and occasional travel for strategic customers, trade shows and team meetings.

The Role:

• Personally deliver customer onboarding, from installation and setup through to the first successfully accepted toolpath.
• Help customers configure the software around their machining processes, tooling and shop requirements.
• Own the product support function, including queue performance, response quality and escalations.
• Manage, mentor and develop a Product Support Specialist, supporting future team growth.
• Create onboarding playbooks, help content and knowledge resources that reduce recurring issues.
• Monitor customer usage and proactively support customers whose adoption has slowed.
• Coordinate with CAM programmers, Product and Engineering to resolve issues and improve the customer experience.

The Person:

• Practical knowledge of CNC machining, tooling and machine‑shop workflows.
• Familiarity with CAM software; previous employment as a CAM programmer is not essential.
• Experience managing or mentoring others while remaining hands‑on.

Keywords: Onboarding Manager, Technical Support Manager, Product Support, Applications Engineer, Implementation, Customer Success, CNC, CAM, Machining, Tooling, Manufacturing Software.