Technical Marketing Engineer (Departmental Solutions)

Glean; Palo Alto (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Glean is seeking a Technical Marketing Engineer to enhance our market narrative and demonstrate the value of our AI-driven platform. The role requires expertise in generative AI, prompt engineering, and technical marketing. The successful candidate will create use cases, document best practices, and present demonstrations to various audiences, contributing to Glean's mission of transforming knowledge work.

Qualifications

• 3+ years of experience in technical marketing, product marketing, or solution engineering.
• Hands-on experience with generative AI and LLMs.
• Action-oriented self-starter with a growth mindset.

Responsibilities

• Create example Glean Agents focused on departmental use cases.
• Document use cases and best practices for the Glean no-code Agent platform.
• Present demonstrations of work to showcase Glean's value.

Skills

Prompt engineering

Customer obsession

Teaching skills

Writing skills

Presentation skills

Education

Bachelor's degree in engineering, computer science, or related field

Job description

Technical Marketing Engineer (Departmental Solutions)

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Role

Special note about this opportunity: This position is based 3x a week out of our HQ office in Palo Alto, CA

Glean is looking for an experienced technical product marketer with a background in search, data, or AI systems to help shape our market narrative as we prove tangible value to specific departments within our customers. This role involves deeply understanding generative AI, both LLMs and the broader AI ecosystem, along with hands-on experience with prompt engineering, creating demos, and showcasing our agent innovations through best practices documents, video walk-throughs, whitepapers, and how-to guides. You’ll craft messaging for technical audiences by analyzing and understanding the evolving AI landscape, Glean’s capabilities, and how individuals use Glean to accelerate day-to-day tasks.

What you will do and achieve

• Create example Glean Agents focused on departmental use cases (engineering, support, etc.)
• Document use cases and best practices in creating Agents using the Glean no-code Agent platform
• Present demonstrations of your work, both in person and via short videos, to prove the value of the Glean platform
• Tell the technical story of Glean’s agentic reasoning engine

Who you are

• Bachelors degree in engineering, computer science, or a related field or equivalent experience
• 3+ years of experience in technical marketing, product marketing, product management, or solution engineering within the AI, data, cloud, or search space. Prompt engineering experience is strongly preferred
• Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences. A customer-value-first mindset
• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen
• Passionate about Glean's mission and product and representing our customers’ needs

Key knowledge and skills

• Deeply understand how LLMs and GenerativeAI can be used to create tangible value
• Teaching, writing, and enablement skills that help you share your knowledge and drive Glean adoption across departments and industry verticals
• Hands-on experience creating and running demos using AI technologies
• Skilled at simplifying complex technical concepts and creating clear, compelling technical assets.
• Comfortable presenting, both on- and off-camera to audiences both small and large
• Comfortable communicating with both technical and non-technical teams, adapting your approach to each audience.
• Bonus: You have an online presence and following to build external credibility in Glean

The standard base salary range for this position is $120,000 - $180,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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