Technical Manager (Salesforce Platform)

Toyota North America; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Tuition reimbursement

Health care and wellness plans for the

Relocation assistance

401(k) with company match

Job summary

Toyota Financial Services is seeking a Technical Manager (Salesforce Platform) in Plano, TX. You will lead Salesforce architecture, mentor engineers, and drive cross-functional initiatives across cloud services and enterprise systems.

Bring deep Salesforce expertise (Service/Experience Cloud, Omni-Channel), REST APIs, and modern CI/CD practices. The role emphasizes security, observability, and AI-enabled development.

Qualifications

• Bachelor’s degree or equivalent in software engineering or related field.
• 12+ years of hands-on software development with large-scale production systems.
• Advanced Salesforce platform expertise including Service/Experience Cloud and Omni-Channel.
• Deep knowledge of REST, Platform Events, and integration patterns.

Responsibilities

• Lead design and implementation of Salesforce Service Cloud and related tech to build scalable platforms.
• Own cross-domain initiatives spanning Salesforce, backend services, and cloud infra.
• Drive architecture decisions and engineering best practices for reliability and performance.
• Collaborate with product, operations, and stakeholders to translate requirements into solutions.
• Mentor engineering teams through design reviews and architecture guidance.
• Integrate AI-powered development tools and automate workflows in the lifecycle.

Skills

Salesforce Platform

Cloud-native architectures

RESTful APIs

CI/CD

Observability

GenAI integration

Education

Bachelor’s degree or equivalent in CS/Engineering

Tools

Salesforce Service Cloud

Experience Cloud

Omni-Channel

Apex

Lightning Web Components

Omni Studio

Salesforce Shield

REST APIs

Platform Events

Streaming APIs

Middleware

Copado

Harness

AWS

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in–class customer experience in an innovative, collaborative environment.

Technical Manager (Salesforce Platform)

Location: Plano, TX

Toyota does not offer support or sponsorship of job applicants for employment‑based visas or any other workauthorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEMOPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in thefuture. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorshipnow or in the future

WhoWe’reLooking For

Toyota Financial Services isseekinga passionate and highly motivatedTechnical Manager (Salesforce Platform)

What you will be doing

Imagine leading the architecture and development ofcutting-edgeSalesforce platforms that seamlessly integrate with cloud‑native services and enterprise systems. Success means delivering reliable, high‑performance solutions that empower teams and enhance customerexperienceevery day. Your typical day will involve collaborating with cross-functional teams, mentoring engineers, and driving technical excellence across complex projects.

• Lead the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related technologies to create scalable, secure, and extensible platforms.

• Own complex, cross-domain technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.

• Drive architecture decisions and engineering best practices to ensure operational excellence, performance, and resilience.

• Collaborate closely with product, operations, and business stakeholders to translate requirements into robust technical solutions.

• Mentor and influence engineering teams through design reviews, pair programming, and architectural guidance.

• Innovate by integrating emerging AI-powered development tools and automation into the software lifecycle.

• Ensure platform security, compliance, and observability through thoughtful design and implementation.

What you bring

• Bachelor’s degree or equivalent experience providinga strong foundationin software engineering principles.

• 12+ years of hands- on software development experience with a proventrack recordof designing andoperatinglarge-scale, production-grade systems.

• Advancedexpertisein Salesforce Service Platform technologies including Service Cloud, Experience Cloud,Agentforce, Omni-Channel, Apex, Lightning Web Components, Omni Studio, and Salesforce Shield.

• Deep understanding of Salesforce integration patterns using REST, Bulk APIs, Platform Events, Streaming APIs, andmiddleware.

• Strong technical foundation in distributed systems, cloud-native architectures (preferably AWS), RESTful APIs, event-driven architectures, and microservices.

• Demonstrated ability to build scalable, reliable, and high-performance applications with a focus on operational excellence.

• Experience with CI/CD tools such as Copado or Harness integrated with Salesforce.

• Practical knowledge of observability, application security, compliance, and performance optimization.

• Exposure to GenAI-powered software development lifecycle practices, including AI-assisted development, testing, and code review.

Added bonusif you have

• Salesforce Certified Platform Developer I & II, Service Cloud Consultant, Application Architect, or System Architect certifications.

• Salesforce Certified Technical Architect (CTA)credentials arehighly preferred.

• Additionalyears of experience leading technical initiatives in enterprise Salesforce environments.

• Expertise inintegrating AI capabilities safely into enterprise platforms to drive innovation and productivity.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career
development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyotaregardless of whether you contribute (if applicable)

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.