Technical Manager - Quality Assurance

IES Communications; Fort Worth (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

IES Communications seeks a Technical Manager to serve as the program's primary technical authority. You will govern testing, commissioning support, and standardization of technical practices across large-scale infrastructure programs. Ensure engineering work aligns with company standards and customer requirements.

You will lead field teams, oversee documentation, and drive process improvements while ensuring safety and quality across multiple sites.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 5 years of supervisory or managerial experience in telecommunications or related field.
• Strong skills in leadership, communication, and project coordination.

Responsibilities

• Lead and mentor field engineers and technicians across multiple sites.
• Develop and maintain program-standard testing plans and documentation.
• Provide technical governance and ensure adherence to standards and customer requirements.
• Coordinate with clients, general contractors, and cross-functional teams to manage expectations.
• Maintain technical status reports and dashboards; track milestones and risks.

Skills

Leadership

Communication

Strategic thinking

Education

High School diploma or equivalent

Bachelor’s degree preferred

5+ years supervisory/managerial experience

Tools

Microsoft Office

Job description

The Technical Manager serves as the program’s primary technical authority, responsible for technical governance, testing oversight, commissioning support, and standardization of technical practices across large-scale, mission-critical infrastructure programs. This role ensures engineered systems are tested, documented, and delivered in accordance with company standards, customer requirements, and program governance frameworks.

Job Duties And Responsibilities

Team Leadership & Collaboration

• Lead, mentor, and support Field Engineers, Technicians, and technical staff across multiple sites.
• Promote consistent technical execution, adherence to quality standards, and adherence to best practices.
• Provide technical direction through influence and collaboration with project and program leadership.
• Support a culture of safety, accountability, and continuous improvement.
• Perform additional duties as assigned by Program Management.

File Engineer & Technical Task Responsibilities

• Develop, manage, and maintain accurate program-standard cable schedules.
• Create, submit, track, and resolve RFIs in accordance with project and customer requirements.
• Develop and maintain program-wide testing plans, standards, and revision control processes.
• Oversee testing lifecycle activities, including planning, execution support, auditing, and documentation.
• Maintain testing templates, inspection forms, and technical documentation libraries.
• Review engineered drawings, as-builts, submittals, and technical documentation for accuracy and completeness.
• Provide technical troubleshooting and commissioning support to field teams.
• Manage technical document control and ensure consistent updates across all projects.

Technical Governance & Program Strategy

• Partner with Technical Director and Sr. Field Engineer- Program Management to define and maintain technical standards and execution strategies.
• Ensure alignment with company technical standards, customer requirements, and program governance.
• Support turnover readiness verification and documentation completeness.
• Identify opportunities for process improvement, standardization, and tool optimization.

Documentation, Reporting & Tracking

• Maintain program-level technical status reports and dashboards.
• Provide regular updates on testing progress, commissioning status, and documentation readiness.
• Track critical technical milestones and support risk identification and mitigation.
• Ensure proper management and calibration of test equipment and records.

Training & Development

• Develop and maintain a field training plan using IES and manufacturer-based courses.
• Recommend and track certifications required for Field Engineers and technical personnel.
• Stakeholder Communication
• Coordinate communication with clients, General Contractors, and cross-functional teams to gather requirements, communicate progress, and manage expectations.
• Performance & Process Oversight
• Conduct regular performance reviews of technical personnel.
• Continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.
• Conduct regular performance reviews of technical personnel.
• Continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.
• Other responsibilities as assigned

Qualifications

Physical and Mental Requirements:

• Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements.
• Must promote the culture and mission of IES, as well as program objectives, to all employees, vendors, clients, and business partners.
• Must have proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have proven high-level skills to interpret blueprints and other project documents, including but not limited to scope, specifications, reporting, and quality metrics.
• Must be able to travel within branch territory and/or regional territory as needed.
• Must have the ability to learn Company and customer project management systems.
• Must be able to successfully secure and maintain a Company-sponsored American Express credit card.

Education, Certification, License, And Skill Requirements

• Must possess at least a high school diploma or equivalent; bachelor’s degree preferred.
• Must have experience in customer interactions and General Contractor interactions.
• Must have a minimum of five (5) years of supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in the telecommunications industry.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must have demonstrated and verifiable ability to create and manage a project schedule, scope of work, and detailed associated tasks, from project initiation through final completion and customer turnover.

Minimum Years Of Experience

6+

License Required

No

Minimum Education

High School

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

EEO Statement

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affinitive Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

IES Participates in E-Verify

E-Verify Information

English/Spanish

Right to Work

English

Spanish

Workplace Type

Hybrid