Technical Lead, Patient Experience

Pomelo Care; Northern (KY); Remote; USD 220,000 - 260,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

HSA options

FSA

Equity grant

401(k)

Vacation

16 weeks parental leave

Fully remote within US

Job summary

Pomelo Care is seeking a technical leader to own the patient interaction from enrollment through the entire care journey. You will drive mobile and web app strategy, prototype fast with design and product teams, and shepherd AI-enabled engagement initiatives.

You will mentor engineers and establish standards while collaborating with clinical teams to translate real patient needs into scalable features. This is a fully remote role within the continental US, reporting to the Director of

Qualifications

• 6+ years of experience building and shipping consumer or patient-facing products.
• Led a team as technical lead shaping architecture direction.
• Experience across full stack and startup pace.
• Familiar with LLM coding agents and AI trend usage.
• Collaborates with product and design; not just implements specs.
• Experience with React Native or cross-platform mobile frameworks.
• Healthcare, wellness, or high-trust consumer domain experience.
• Engaged in onboarding/retention flows to improve user stickiness.
• Experience with AI/ML or agent-based systems.

Responsibilities

• Lead the technical direction for our mobile development strategy and patient-facing apps.
• Prototype and ship features in patient mobile and web apps with design and product teams.
• Shape product direction to support patient retention in the first month.
• Communicate with patients and translate needs into features.
• Mentor and grow junior engineers; raise team standards.
• Set technical standards, architecture patterns, and development practices.

Skills

Technical leadership

React Native

Full stack development

AI/ML experience

Product/design collaboration

Mentoring engineers

Consumer/patient-facing products

Education

Bachelor's degree in CS or related field

Tools

Expo + React Native

React

TypeScript

Kotlin

SQL

Job description

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role

Your North Star: You'll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey.

We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we start providing care, the more likely we can affect outcomes, which puts this role at the very center of our mission. You will focus on driving proactive patient engagement, personalizing care experiences to individual needs to move health outcomes, building habits that make Pomelo the first point of contact during pregnancy, and creating scalable engagement models that don't always require direct clinical intervention.

You’ll bring this focus to life by shaping the end-to-end patient experience—building features that check in with patients throughout their journey, triage urgent needs, make high-quality care effortless, and ensure every patient feels deeply supported.

This role reports to the Director of Engineering and is open to any candidates located in the continental US.

What you'll do

• Lead the technical direction for our mobile development strategy and patient-facing apps, shaping how tens of thousands of patients experience Pomelo

• Rapidly prototype and ship features in our patient mobile and web apps alongside design and product, using AI tools to move fast and test ideas that meaningfully improve engagement and retention

• Help steer product direction for how we support and retain patients in their critical first month with Pomelo, when the window to affect outcomes is widest

• Talk directly to patients and partner with product, design, and clinical teams to turn real needs into real features

• Mentor and grow junior engineers, raising the bar for the whole team

• Set the technical standards, architecture patterns, and development practices that our patient-facing products are built on

Who you are

• 6+ years of experiencebuilding and shipping consumer or patient-facing products

• Have served as a technical lead on a team, setting architecture direction and mentoring other engineers

• Comfortable working across the full stack and moving quickly in a startup environment

• Up to date with key with trends in LLM coding agents to multiply your engineering impact

• Enjoy collaborating closely with product and design, not just executing on specs

• Experience with React Native or cross-platform mobile frameworks

• Built products in healthcare, wellness, or other high-trust consumer domains

• Have worked on engagement, retention, or onboarding flows and understand what makes users stick around

• Have prior experience with AI/ML or building agent-based systems

Our Tech Stack

• Expo + React Native, React, TypeScript, Kotlin, SQL

Compensation

The expected base salary range offered for this role is $220,000 - $260,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families

• High deductible Health Plans with Health Savings Account (HSA) options

• Flexible Spending Account (FSA)

• Equity grant participation

• 401(k) program

• Competitive vacation policy

• 16 weeks paid parental leave

• Fully remote work flexibility (within the US)

Why You Should Join Our Team

By joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together.

We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.