Technical Lead: Ownership, Incident Lead & Mentoring

Business Excellence Group; Overland Park (KS); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Growth coaching

Flexible benefits

Job summary

Business Excellence Group in Overland Park, KS seeks a Technical Lead to guide initiatives with a calm, risk-aware approach. You will apply critical thinking, empathy, and ownership to drive incidents to resolution and improve service quality.

The role is full-time in Overland Park, offering a salary range of $85,000 to $125,000 with growth coaching and a benefits package tailored to your life. Bring 7+ years managing people and leading complex general projects.

Qualifications

• 7+ years building expertise within the general space.
• Strong ownership and accountability for outcomes.
• Proven ability to surface risk before it affects delivery.
• Experience coaching and leading teams on complex projects.

Responsibilities

• Notice when a general metric is lying and dig in
• Hand off Empathy work clean enough that nobody has to ask twice
• Run point on general incidents until they're truly resolved
• Coach newer lead teammates through their first messy general project
• Keep the Business Excellence Group backlog ruthlessly honest about what's truly next
• Follow safety protocols and best practices at all times
• Hold the line on quality when deadlines start whispering shortcuts

Skills

Critical Thinking

Attention Management

Ownership

People Management

Leadership

Job description

Business Excellence Group in Overland Park, KS seeks a Technical Lead to guide initiatives with a calm, risk-aware approach. You will apply critical thinking, empathy, and ownership to drive incidents to resolution and improve service quality.

The role is full-time in Overland Park, offering a salary range of $85,000 to $125,000 with growth coaching and a benefits package tailored to your life. Bring 7+ years managing people and leading complex general projects.