Technical Lead

Hertz; Oklahoma City (OK); Híbrido; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Hertz is seeking a Technical Lead to oversee software development across the full SDLC, focusing on FileNet and Case Manager processes. You will generate business requirements, design specifications, and operating docs while coordinating across admin support tools and Cloud/AWS monitoring.

This role requires strong leadership, hands-on experience with FileNet ecosystems, and the ability to drive testing, audits, and performance metrics in a hybrid work environment. Partial telecommute is allowed.

Formación

• Requires a bachelor’s degree in Engineering, Computer Science, MIS, or related field and 5 years of Technical Lead experience.
• Alternative: Master’s degree and 2 years experience.
• Experience designing, developing, and testing software with FileNet and Case Manager.
• Experience with admin support on BAW, WAS, ICC and applying patches.

Responsabilidades

• Create, edit, revise, and finalize lifecycle deliverables: requirements specifications, process diagrams, solution design documents, and operating instructions.
• Create and maintain process, technical, project, or other documentation, to support configuration, project management, and training.
• Oversee the design, configuration, testing, deployment, and integration of new or enhanced processes including changes to workflows and plugins using FileNet Process Designer and Case Manager tools.
• Lead admin support activities on BAW, WAS, ICC and perform upgrades, tuning, and patches.
• Lead testing activities including integration testing, end-to-end testing, and user acceptance testing.
• Lead defect tracking, repair, and reporting processes.
• Review and implement preventive maintenance and monitoring dashboards for cost optimization.
• Generate audit reporting and ensure compliance on FileNet and Case Manager.
• Write and review high quality technical documentation.
• Establish and report on project KPIs/OKRs and financial impact.
• Manage automation governance and performance metrics.
• Configure and monitor system health with Dynatrace & AWS CloudWatch.
• Partial telecommute available; must report to and reside near a Hertz office.

Conocimientos

Technical leadership

SDLC experience

Documentation

Requirements gathering

Educación

Bachelor’s degree in Engineering / CS / MIS

Master’s degree

Herramientas

FileNet

Case Manager

BAW (IBM Business Automation Workflow)

WAS (WebSphere)

ICC (IBM Content Collector)

FileNet ACCE

JIRA

Dynatrace

AWS CloudWatch

MS SQL

AWS

EC2

Descripción del empleo

JOB DESCRIPTION

The Technical Lead will be responsible for overseeing software development projects through the entire software development lifecycle and generate business requirements using FileNet and Case Manager.

Job Description

JOB DESCRIPTION

The Technical Lead will be responsible for overseeing software development projects through the entire software development lifecycle and generate business requirements using FileNet and Case Manager.

What You’ll Do

• Create, edit, revise, and finalize life-cycle deliverables: requirements specifications, process diagrams, solution design documents, and operating instructions.
• Create and maintain process, technical, project, or other documentation, to support configuration, project management, and training.
• Oversee the definition, design, configuration, testing, deployment, and integration of new, modified, or enhanced processes including changes to workflows, solution, plug-in, batch jobs using FileNet Process designer, Case Manager Administration tool, FileNet ACCE (Administration Console for Content Engine).
• Familiarity leading admin support activities on BAW (Business Automation Workflow), WAS (WebSphere Application Server), ICC (IBM Content Collector) and perform application upgrades, performance tuning and apply patches.
• Lead testing activities, including integration testing, end-to-end process testing, and user acceptance testing.
• Lead the problem identification/error resolution process, including: tracking, repairing, and reporting defects.
• Review and implement Preventive Maintenances, application monitoring dashboards and cost optimization initiatives.
• Generate audit reporting and ensure audit compliance on FileNet and Case Manager.
• Write and review high quality technical documentation.
• Establish, track, and reports on project performance metrics (KPI/OKR) and financial impact.
• Manage automation activities, governance processes, and automation performance metric.
• Configure and monitor system health using Dynatrace & AWS CloudWatch.
• Partial telecommute available. Must report to and reside within commutable distance of listed Hertz office.

What We’re Looking For

• A bachelor’s degree (or foreign equivalent) in Engineering, Computer Science, Management Information Systems, or related field and 5 years of experience as a Technical Lead or related, developing and supporting FileNet and Case Manager through the entire SDLC life cycle supporting Claims management system. In the alternative, Hertz will accept a Master’s degree (or foreign equivalent) and 2 years of experience.
• Experience designing, developing, and testing software using FileNet and Case Manager, and handling admin support activities on BAW (Business Automation Workflow), WAS (WebSphere Application Server), ICC (IBM Content Collector) and performing application upgrades, performance tuning and patch application.

• Experience with hands-on technical expertise setting up AWS EC2, ALB, Security Groups, MS SQL and AWS RDS.
• Experience designing workflows using FileNet Process designer and deploying solution using Case Manager Administration tool and handle FileNet ACCE (Administration Console for Content Engine) admin tasks. Tracking and reporting tasks using JIRA.
  

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran