Technical Key Account Manager

Sgs; Bentonville (AR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement program

Paid time off

Job summary

SGS is seeking a Technical Account Manager to serve as an embedded technical resource within the Softline unit. You will lead material development, qualification, and commercialization, and act as the primary technical advisor across the product development lifecycle.

You will manage global testing, benchmarking, and execution of technical programs, analyze data to improve quality, mitigate risk, and collaborate with retailers, suppliers, and SGS experts to achieve strategic objectives.

Qualifications

• Bachelor’s degree or equivalent in Analytical Sciences, Engineering and Business.
• Minimum of 5 years in account management or customer service with a successful track record.
• Minimum of 3 years in the TIC industry for the relevant business unit.
• Experience in international/multi-cultural environments.

Responsibilities

• Lead material development, qualification, and commercialization.
• Serve as primary technical advisor throughout product development lifecycle.
• Manage global testing, benchmarking, and technical program execution.
• Analyze testing data and performance trends to identify risks and improvements.
• Collaborate with retailers, suppliers, SGS SMEs, and Global Key Account Manager.

Skills

Account management

Negotiation

Communication

Presentation skills

Microsoft Office

Problem solving

English language

Education

Bachelor’s degree or equivalent in Analytical Sciences, Engineering and Business

Tools

Microsoft Office Suite

Job description

• Compensation: USD 90,000 - USD 120,000 - yearly

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

SUMMARY

The individual in this role serves as a Technical Account Manager with business-unit-level influence and is generally recognized as a subject-matter expert within the Softline business unit.

The Technical Manager serves as an embedded technical resource supporting Retailer's Product Development, Materials, Quality, and Sourcing teams. The role provides fabric and materials expertise, technical consultation, supplier engagement support, testing and quality guidance, fabric qualification activities, and commercialization support throughout the product development lifecycle. The position acts as a bridge between Retailer teams, suppliers, and SGS global testing, inspection, and technical specialists to accelerate material validation, improve quality consistency, mitigate risk, and support innovation initiatives.

JOB FUNCTIONS

• Lead material development, qualification, and commercialization by evaluating materials, defining testing and validation strategies, and ensuring products meet quality, performance, sustainability, regulatory, and commercial requirements.
• Serve as the primary technical advisor throughout the product development lifecycle by providing guidance on materials, specifications, testing results, risk mitigation, quality improvements, and supplier technical capabilities.
• Manage global testing, benchmarking, and technical program execution by maintaining testing protocols, technical specifications, quality standards, and supporting special projects that meet customer and retailer requirements.
• Analyze testing data and performance trends to identify risks, drive continuous improvement, strengthen product quality, support informed decision-making, and implement innovative testing and digital solutions.
• Collaborate with retailers, suppliers, SGS subject matter experts, and the Global Key Account Manager to deliver strategic account objectives, resolve technical challenges, ensure seamless program execution, and enhance customer satisfaction and growth opportunities.

Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, AND
• Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, AND
• Minimum of 3 year experience in the TIC industry for the relevant business unit, AND
• Experience in international / multi-cultural environments

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English, Advanced required, other language skills are a plus
• Strong account management, negotiation and relationship building skills
• Strong leadership skills with excellent communication and presentation skills
• Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Self-driven, results oriented, and able to work independently in a fast paced environment.
• Strong problem‑solving and organizational skills.

TRAVEL

• Travels up to 10-20% of time. Some travel might be international.

Additional Information

Compensation

The expected salary for this position is $90,000 to $120,000 per year This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

We care about your total well-being and will support you with the following, subject to your location and role.

• Health:Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth:In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth:Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance:Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close November 30, 2026.

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.