Technical ITPM

VTG Defense; Chantilly (VA); Sur place; USD 180 000 - 220 000; Plein temps

Résumé du poste

VTG Defense in the United States seeks a senior technical writer/product manager to coordinate between design, engineering and product stakeholders, ensuring clear documentation and adoption of new features.

Responsibilities include guiding QA for API docs, migration guides, changelogs, and user support materials; developing design system governance, and leading software teams using waterfall and agile methodologies to improve UX/UI and accessibility.

Qualifications

• Coordinating between design, engineering and product stakeholders.
• Managing and QA for technical documentation including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Driving adoption initiatives across product teams.
• Managing design system or component library projects.
• Leading software development teams with waterfall and agile.
• Implementing accessibility and agile best practices.
• Proposing UX/UI improvements to speed up delivery and quality.
• Analyzing and documenting web-based components and interfaces for future decisions.
• Managing user support processes including triage and escalation workflows.
• Developing IT support docs: SOPs, digital workflows, and security plans.

Connaissances

Cross-functional coordination

QA for docs

Adoption initiatives

Design system projects

Project management

Accessibility standards

UX/UI improvements

Web APIs

Knowledge base development

Description du poste

Overview

The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise IT support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.

Do you have what it takes?

Mandatory Skills:

• Demonstrated experience coordinating between design, engineering, and product stakeholders


• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials


• Demonstrated experience driving adoption initiatives across product teams.


• Demonstrated experience managing design system or component library projects.


• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.


• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.


• Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/Ul), reducing O&M, increasing quality and speed of delivery.


• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.


• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.


• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.


• Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Desired Skills:

• Demonstrated experience working with Sponsor and partner IT organizations.


• Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar).


• Demonstrated experience with cloud technologies.


• Demonstrated experience with networking and platform hosting technologies.


• Demonstrated experience with AI/SI integration into existing business workflows.

Pay Range: VTG's estimated starting pay range is $180,000-$220,000 annually, which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.