Technical Integration Specialist – Client Success

Mantra Digital; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a proactive Technical Integration Specialist to enhance client success through seamless integrations. In this remote role, you will leverage your expertise in integration engineering and client support to design automated workflows and manage CRM integrations. You'll collaborate closely with client tech teams to ensure smooth onboarding and provide technical guidance on API capabilities. This position offers a unique opportunity to work at the intersection of customer success and automation engineering, contributing to a cutting-edge SaaS product that transforms client operations. If you're passionate about automation and enjoy solving complex challenges, this role is perfect for you.

Qualifications

• 3-4 years of experience in integration engineering, workflow automation, or technical client support.
• Hands-on experience with Zapier, Webhooks, and REST API integrations.

Responsibilities

• Design and implement automated workflows using tools like Zapier and Make.com.
• Build and manage CRM integrations with platforms like Salesforce and HubSpot.

Skills

Integration Engineering

Workflow Automation

Technical Client Support

Communication Skills

Problem Solving

Tools

Zapier

Postman

REST APIs

Webhooks

Laravel

MySQL

Job description

Job Title: Technical Integration Specialist – Client Success

Location: Remote – US (Central Time Zone) (Day Shift/Flexible)Experience: 3–4 yearsPlatform: Meera.ai (SaaS Product)Type: Full-time

About the Role

We are looking for a proactive and technically skilled Integration & Automation Specialist to join our growing team at Meera.ai. In this client-facing role, you will play a critical part in helping our customers seamlessly integrate Meera with their existing systems, including CRMs, automation tools, and internal APIs.

You’ll be responsible for designing reliable system-to-system integrations, explaining Meera’s API and webhook capabilities to client tech teams, and ensuring successful onboarding — ideally in the fewest client calls possible. This role sits at the intersection of customer success, technical support, and automation engineering.

Key Responsibilities

• Design and implement automated workflows using tools such as Zapier, Make.com, or n8n
• Build and manage CRM integrations with platforms like Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics and other popular CRM’s
• Develop, test, and maintain API-based integrations using REST APIs, Webhooks, and OAuth2
• Interact directly with client tech teams to explain Meera’s API documentation, webhook functionality, and integration best practices
• Join client onboarding calls and lead the technical side of the integration process, aiming to complete onboarding in minimum client interactions
• Gather technical requirements, build custom solutions, and ensure smooth data exchange between Meera and client systems
• Troubleshoot integration-related issues using tools like Postman, browser dev tools, and server logs
• Collaborate with product and engineering teams to improve platform capabilities based on real-world customer feedback
• Create and maintain clear technical documentation, guides, and API examples for client and internal use

Required Skills & Experience

• 3–4 years of experience in integration engineering, workflow automation, or technical client support
• Hands-on experience with Zapier, Webhooks, and REST API integrations
• Familiarity with at least two major CRM systems (e.g., Salesforce, HubSpot, Zoho, or Microsoft Dynamics)
• Proficiency with Postman and understanding of API authentication (OAuth2, bearer tokens)
• Working knowledge of Laravel (PHP) and MySQL for debugging and system understanding
• Strong communication and interpersonal skills for working directly with both technical and non-technical client stakeholders

Preferred Qualifications

• Experience with other automation platforms such as Zapier, Workato, n8n, or Integromat
• Exposure to customer support systems like Zendesk, Intercom, or Freshdesk
• Experience working in a SaaS, startup, or enterprise integration environment
• Ability to visualize and map complex data workflows between platforms

Ideal Candidate Traits

• Solution-oriented with a passion for automation and efficiency
• Comfortable owning client-facing conversations and technical decisions
• Able to balance precision with speed to meet onboarding targets
• A natural communicator who simplifies complex technical ideas