Technical Instructor (IT Support)

Per Scholas; Cincinnati (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

No-cost training programs

Focus on professional development

Job summary

An educational training organization is looking for an IT Support instructor in Cincinnati, Ohio. This role involves delivering training to prepare students for IT support careers, requiring strong technical and instructional skills. Candidates should have a bachelor's degree in a relevant field and relevant certifications. The position offers a salary range of $60,000 to $65,000, and supports a mission to enhance community tech skills for better job opportunities.

Qualifications

• 1-3 years of teaching or training experience.
• Strong technical background in IT support and troubleshooting.
• Ability to engage in live digital interactions clearly.

Responsibilities

• Support instructor-led training for IT Support careers.
• Monitor student progress and provide individualized support.
• Update Salesforce with student grades and progress.

Skills

Detail-oriented

Problem-solving

Technical skills

Instructional skills

Education

Bachelor's degree in Information Technology or related field

Relevant industry certifications such as CompTIA A+

Tools

Salesforce

Zoom

Google Sheets/Excel

Job description

Per Scholas has been on a mission to drive mobility and opportunity in the technology landscape by unlocking potential, uplifting communities, and meeting employers’ needs through rigorous tech training. With national remote training and campuses in 20+ cities, Per Scholas offers no-cost training programs in Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained, propelling their professional trajectories into high-growth tech careers with salaries three times higher than pre-training earnings. Learn more at PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

WHAT WE’RE LOOKING FOR

Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment

Required Skill Sets

• Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts
• Familiarity with operating systems such as Windows, MacOS, and Linux
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions
• Knowledge of IT security protocols and best practices
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities
• Understanding of cloud computing platforms and services
• Experience with mobile device management and troubleshooting
• Familiarity with virtualization technologies
• Knowledge of IT support and best practices and service level agreements (SLAs)
• Ability to stay updated with the rapidly evolving tech landscape
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements

Preferred Skill Sets

• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization
• Experience in setting up and managing both wired and wireless networks, with knowledge of IP addressing, subnets, routing, and network troubleshooting tools
• Experience in configuring, troubleshooting, and securing mobile devices across Android and iOS
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary

Professional Qualifications

• Bachelor’s degree (or equivalent practical/industry experience)
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT and a passion for technology; a desire and willingness to learn is a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred
• Relevant industry certifications, such as CompTIA A+ (1200 Series), Network+, or others
• At least three years of experience in an IT support role

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented, and a forward-looking catalyst for social change
• You have a collaborative and flexible work style; you’re excited to work cross-functionally with other departments and independently
• You are a life-long learner
• You are an effective communicator with strong oral and written skills
• You are tech-savvy and learn new tools quickly
• You are detail-oriented, with exceptional organizational management skills
• You have strong public speaking and interpersonal skills; you are personable, approachable, and able to build relationships across diverse backgrounds
• You are adept at managing your time and balancing multiple projects and tasks
• You stand behind our mission and believe that talent should be recognized and recruited from diverse sources

Compensation

For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by geography and alignment with qualifications and experience.

LI# - Onsite

QUESTIONS?

If you have any questions about this role, please email our Talent team at [e-mail]. We look forward to viewing your application!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

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