Technical Inside Sales & Support Specialist

Socket.dev; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

IKA Group is seeking an Inside Sales Support Specialist to help achieve sales targets by acquiring customers, supporting Account Managers, and coordinating sales and marketing efforts. You will handle inbound and outbound calls, generate leads, and provide accurate quotations within 24 hours.

You will maintain CRM data, qualify opportunities, and collaborate with internal teams while supporting marketing campaigns and expanding knowledge of laboratory and analytical products to assist customers

Qualifications

• 2+ years of experience in inside sales, sales support, or related role.
• Strong communication, customer service, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Experience with CRM systems and Microsoft Office.
• Ability to learn and communicate technical product information.
• Strong problem-solving and research skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and team-oriented.
• Experience with laboratory, analytical, or technical products is a plus.
• Familiarity with AI tools for sales and marketing is a plus.

Responsibilities

• Source new sales opportunities through inbound lead follow-up, outbound calls, and email outreach.
• Handle incoming customer inquiries, including requests for pricing, product availability, and general product information.
• Prepare and provide accurate customer quotations within 24 hours, including relevant technical information on products and accessories.
• Qualify sales opportunities and route them to the appropriate Account Manager for further development and incremental revenue opportunities.
• Provide support to Account Managers, including researching prospective customers, collecting client information, and supporting vacant territories as needed.
• Maintain strong communication with internal departments and provide the Sales Department with relevant customer, market, and competitor information.
• Assist customers with technical questions and route inquiries to the appropriate sales or service personnel when necessary.
• Assist with backorders, product recalls, product quality notifications, and order allocations.
• Support Marketing initiatives by distributing leads, assisting with mailing campaigns, completing lead-related data entry, and leveraging AI tools for lead generation and campaign optimization.
• Assist with maintaining the quality, accuracy, and integrity of the CRM by monitoring the proper input and ongoing maintenance of leads, accounts, and opportunities.
• Research competitor strategies, products, and offerings and communicate relevant findings throughout the Sales Department.
• Routinely develop and maintain technical knowledge of laboratory and analytical products, accessories, and competitor offerings.
• Take over sales activities and provide customer support for vacant territories as needed.

Skills

Strong communication

Customer service

Relationship-building

Organizational skills

Attention to detail

Problem-solving

Multitasking

Team-oriented

Tools

CRM systems

Microsoft Office

Job description

IKA Group is seeking an Inside Sales Support Specialist to help achieve sales targets by acquiring customers, supporting Account Managers, and coordinating sales and marketing efforts. You will handle inbound and outbound calls, generate leads, and provide accurate quotations within 24 hours.

You will maintain CRM data, qualify opportunities, and collaborate with internal teams while supporting marketing campaigns and expanding knowledge of laboratory and analytical products to assist customers