Technical Inside Sales Representative - Forberg Smith

The Kendall Group, Inc.; Wyoming (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Technical Inside Sales Representative to understand customer applications and recommend products and solutions. You will build rapport with customers, source new clients, and collaborate with vendors to meet sales targets.

Ideal candidates have a Bachelor’s or technical degree with 3 years of industrial sales experience and proficiency in Microsoft Office. Occasional travel to branches or training may be required.

Qualifications

• Bachelor’s or technical degree or equivalent combination of skills and experience.
• 3 years’ industrial sales experience.
• Proficiency in Microsoft Office; ability to read, analyze and interpret technical documents and bid specifications.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Understand the technical needs of the customer and suggest appropriate products and services.
• Explain complex technical information in an easily understandable way.
• Close sales and achieve sales targets.
• Occasional travel to branches or training or seminars.

Skills

Service Excellence

Results

Teamwork and collaboration

Communication Skills

Problem Solving

Accountability

Understanding Others

Listening

Priority Setting

Adaptability

Education

Bachelor’s or technical degree

Tools

Microsoft Office

Epicor

Solar Eclipse

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Location Manager, the Technical Inside Sales Representative shall have a clear understanding of the components of the products and the ability to demonstrate how they work. Responsibilities will include understanding the customers’ application and recommending products and solutions for their needs. The person in this role should be knowledgeable about our competing products and should have the ability to break down technical terminology to non-technical clients. To be a successful Technical Inside Sales Representative, you should be able to develop an excellent rapport with existing customers, source new clients, and work closely with our vendors.Exciting work you will do:The essential duties and responsibilities of the Technical Inside Sales Representative position will consist of, but are not limited to, the following:Maintain a positive, empathetic, and professional attitude toward customersRespond promptly to customer inquiriesCommunicate with customers and vendors through various channelsUnderstand the technical needs of the customer and suggesting appropriate products and servicesExplain complex technical information to customers in a way that is easily understandableFollow up with customers and resolve any issues that may ariseEngage in product training and development of new and existing team membersUnderstand P&ID drawings and specificationsProduct line champion for assigned productsStay current on new and evolving product offerings; utilize knowledge in selling activitiesManage vendor relationships and maintain our internal database with pricing and sales informationKeep customers and colleagues informed about new technological productsCompile proposals and reports related to technical productsUpdate records of customer communication and contact informationProcess orders, quotes, and requests occasionallyCommunicate and coordinate with colleagues, as necessaryMake outbound calls to potential customers and following up and quotes and leadsUnderstand customers’ needs and identifying sales opportunitiesAnswer customers’ questions and send additional informationMaintain a database of current and potential customersUpsell products and servicesClose sales and achieving sales targetsOccasional travel to branches or to business-related functions such as training or seminarsPerform other duties and projects as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityUnderstanding Others, ListeningProblem SolvingTeamwork and collaborationPriority SettingWhat you’ll need:Work Experience: 3 years’ of industrial sales experienceEducation: Bachelor’s or technical degree or equivalent combination of skills and experienceAnalytical/Computer Skills: Proficiency in Microsoft Office; ability to read, analyze and interpret technical documents and bid specificationsOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see, talk and hearAbility to sit for 8 hours a dayPhysical Environment: Normal office environmentQualifications we prefer but don’t require:Work Experience: Previous technical experience in a related fieldAnalytics/Computer Skills: Epicor / Solar EclipseThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.