Technical Inside Sales Representative-Ball Valves

Bray International, Inc.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Paid holidays and vacation

401(k) plan with matching contributions

Opportunities for career growth

Smoke-free, drug-free workplace

Job summary

Bray International, Inc. in Houston is seeking a Technical Inside Sales Representative to serve as the primary contact for customers, ensuring exceptional service and support. Responsibilities include maintaining customer relationships, processing orders, and collaborating with internal departments to resolve issues efficiently.

The ideal candidate has at least 2 years of experience in inside sales or customer service, particularly in an industrial environment. A competitive pay plan and comprehensive benefits package are offered, alongside opportunities for career growth.

Qualifications

• At least 2 years of inside sales or customer service experience in an industrial environment.
• Proficient in Microsoft Excel, Word, and computer literacy.
• Ability to communicate technical requirements and solutions effectively.

Responsibilities

• Maintain strong relationships with assigned customer accounts.
• Process orders and address customer inquiries.
• Provide excellent customer service via phone, email, and in-person.

Skills

Customer relationship management

Microsoft Excel

Communication skills

Detail-oriented

Technical interpretation

Education

High school diploma or GED

Bachelor's degree or equivalent experience

Tools

CRM software

ERP/MRP systems

Microsoft Office Suite

Job description

As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.

Responsibilities

• Maintain strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide excellent customer service via phone, email, and in-person interactions.
• Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.

Experience

• At least 2 years of inside sales or customer service experience in an industrial environment, particularly with Ball valves, automation, and flow control products.
• Proven track record in customer relationship management with strong interpersonal skills across various communication channels.
• Proficient in Microsoft Excel, Word, and overall computer literacy in a fast‑paced office setting.
• Familiarity with CRM and ERP/MRP systems preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail‑oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically Outlook and Excel.
• Knowledge of supply chain systems is preferred.

Qualifications

• Permanent work authorization in the United States required.
• Understanding of industrial manufacturing environments is advantageous.
• High school diploma or GED required; a bachelor’s degree or equivalent experience is preferred.

Benefits

• Competitive pay plans.
• Comprehensive benefits:
  • Medical, dental, vision, and life insurance.
  • Paid holidays and vacation.
  • 401(k) plan with matching contributions.
• Smoke‑free, drug‑free workplace.
• Opportunities for career growth and advancement.
• Strong company culture fostering collaboration and integrity.

As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug‑Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the Controlled Substances Act.