Customer Service- Inside Sales Representative

Bray International, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid holidays

401(k) matching

Career growth

Healthy work environment

Job summary

Bray Commercial, a division of Bray International, Inc., seeks an Inside Sales Representative to join the team at its Houston, TX headquarters. The role provides constant customer contact, builds and enhances business relationships, and serves an assigned territory with the highest standards of customer service.

Responsibilities include working with outside sales to grow Bray Commercial products, processing orders, preparing quotes and pricing agreements, following up on quotations, and

Qualifications

• Customer service experience in an industrial sales environment is a plus.
• Proficient with Microsoft 365: Excel, Word and Outlook.
• Excellent verbal communication and presentation skills.

Responsibilities

• Work with outside sales to grow Bray Commercial products within assigned territory.
• Process customer orders efficiently through Bray’s operating system.
• Prepare verbal and written price quotations and pricing agreements.
• Follow up sales quotations in a timely manner.
• Provide premier customer service via phone, fax, and email.
• Coordinate with Production to ensure on-time deliveries.
• Process credits and returns.
• Address customer concerns promptly and professionally.
• Assist other inside team members during peak workloads.

Skills

Customer service

Verbal communication

Presentation skills

Self-motivated

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft 365 suite

Job description

Bray Commercial, a division of Bray International, Inc. is seeing an Inside Sales Representative to join the team in its headquarters in Houston, TX. The Inside Sales Representative provides constant customer contact, building and enhancing business relationships. This position is a key role in working with customers in an assigned territory on a day-to-day basis and in meeting the highest standards of customer service.

Responsibilities include:

• Work in conjunction with outside sales representative to maintain and grow Bray Commercial products sales within assigned territory(s).
• Process customer orders in an efficient and timely manner through Bray’s operating system.
• Prepare verbal and written price quotations and written pricing agreements to customer base.
• Follow up sales quotation in a timely manner.
• Promote premier customer service the inside salesperson will be required to process all. customer requests, phone inquiries, fax requests, expedite requests and email requests in a timely, accurate, expeditious and professional manner.
• Work closely with Bray Commercial Production to ensure orders are processed and delivered as promised to customers.
• Process credits and returns.
• Address customer concerns and complaints in a timely and professional manner.
• Work closely with other inside team members to lend assistance when excessive workload occurs in other areas of the department.

Qualifications:

• High School Diploma or GED Required
• Customer service experience in an industrial sales environment is a plus.
• Working knowledge of Microsoft 365: Excel, Word and Outlook.
• Professional demeanor, selling style, and appearance.
• Exceptional verbal communication and presentation skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.

Please Note:

• Sponsorship is not available for this role. Applicants who currently hold, or will require in the future, visa sponsorship (e.g., E, F-1/OPT/CPT, H-1, H-2, L-1, B, J, or TN) are ineligible

About Bray International

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision. Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.

What We Offer:

• Competitive Pay Plans
• Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
• Medical, dental, vision, and life insurance
• Paid holidays and vacation
• 401(k) plan with matching contributions
• Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
• Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
• An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence

Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!

As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Bachelors or better.

Experience

Microsoft 365

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.