Technical Infrastructure Program Manager, Infrastructure Capacity Management

Amazon Web Services (AWS); Seattle (WA); On-site; USD 127,100 - 171,900; Full time

Benefits offered by this job

Sign-on bonus

RSUs

Health insurance

Job summary

Amazon Data Services, Inc. is seeking an experienced Program Manager to lead complex infrastructure builds across global data centers.

You will drive cross‑functional collaboration among engineering, security, and operations teams, ensuring delivery against defined goals and milestones. You will write PR/FAQs, coordinate with internal and external partners, and help secure resources while advancing strategic program documentation.

Qualifications

• Bachelor's degree in Engineering, Math, Business, Supply Chain or related quantitative discipline required.
• 3+ years of technical infrastructure management experience and knowledge of best practices for infrastructure.
• Experience with varying scenarios of infrastructure builds and cross‑functional collaboration.
• MBA or advanced degree preferred.

Responsibilities

• Manage difficult and cross‑functional infrastructure builds and goals.
• Coordinate with multiple teams and with vendors, customers, partner teams, and engineering.
• Own program communication, status updates, and strategic documentation.
• Understand business problems and drive delivery with technical managers.

Skills

Infrastructure management

Networking

Data center

Hardware knowledge

Software knowledge

Education

Bachelor's degree in Engineering, Math, Business, Supply Chain or related quantitative discipline

MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines

Tools

PR/FAQs

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. The AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting‑edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly‑motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Join our team and be a part of history as we deliver results for the largest cloud services company.

A TIPM II is responsible for managing a small or existing infrastructure technology program, successfully delivering infrastructure builds that may require modification from defined templates to meet program goals. You work independently, seeking guidance as needed.

Key Job Responsibilities

Program Management

• Manage difficult and/or cross‑functional infrastructure builds/goals
• Work with multiple teams if program goals require it
• Partner with vendors, customers, partner teams, and engineering teams
• Own program communication and status updates

Technical Execution

• Capable of adapting infrastructure builds to varying scenarios
• Interpret how dependencies of infrastructure builds interact
• Spot integration risks and ask the right technical questions to ensure appropriate trade‑offs
• Deep dive and define infrastructure requirements and dependencies for mature technical products

Strategic Work

• Understand business problems, workflows, technologies, automation/tools, and interdependencies
• Partner with technical managers to secure resources, set project priorities, milestones, and drive delivery
• Write PR/FAQs, support OP1-2 efforts, and create strategic program documentation
• Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately

Scope and Influence

• Works across teams
• Influences customers, roadmap priorities, decisions, and engineering processes
• May influence external entity interactions
• Advises managers (up to 3 tiers above your level)

A day in the life: You’ll begin your day connecting with international teams to align on supply chain priorities. Throughout the day, you’ll analyze supply chain data, identify trends, and create recommendations for process improvements. You’ll facilitate collaborative sessions with partners to develop innovative solutions and participate in strategic planning discussions that influence our global infrastructure growth.

Internal Job Description

BASIC QUALIFICATIONS

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline

Preferred Qualifications

• Experience creating, iterating, and improving end‑to‑end operations
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• 3+ years professional experience in high technology or consumer electronics
• MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Base salary range: USA, VA, Arlington: $127,100.00 – $171,900.00 USD annually. USA, VA, Herndon: $127,100.00 – $171,900.00 USD annually. USA, WA, Seattle: $127,100.00 – $171,900.00 USD annually. The package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined by experience, qualifications, and location. Benefits include health insurance, dental, vision, prescription, basic life & AD&D insurance, supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Company: Amazon Data Services, Inc. Job ID: A10398648