Technical Implementation Specialist

NXTThing RPO; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Unlimited paid time off

Company paid medical, dental & vision insurance

Strong work-life balance

Job summary

NXTThing RPO is seeking a Technical Implementation Specialist to oversee the end-to-end delivery of technical implementations for clients. This role involves defining project requirements, managing timelines, and ensuring client satisfaction from kickoff to go-live.

The ideal candidate will have a Bachelor's degree and 3–5 years in technical implementation, strong project management skills, and proficiency with PostgreSQL. Join us to effect change in talent acquisition with an inclusive company culture.

Qualifications

• 3–5 years experience in technical implementation or similar roles.
• Strong skills in project management involving multiple stakeholders.
• Experience working with PostgreSQL or other relational databases.

Responsibilities

• Own implementation projects from kickoff to go-live.
• Collaborate with Account Management and product teams.
• Write and maintain customer-facing documentation.

Skills

Project Management

Technical Implementation

SaaS Customer Success

PostgreSQL

Communication

Problem Solving

Education

Bachelor's degree

Tools

PostgreSQL

APIs

HTML

Google Analytics

Tableau

Job description

About Us:

At NXTThing, we’re redefining the future of talent acquisition. We believe hiring is both an art and a science, and we’re building a new approach that combines innovative technology, data‑driven insights, and the human expertise needed to transform how companies attract, engage, and hire talent.

Through our recruitment solutions, Personegy hiring platform, and Talentegy analytics solutions, we bring together people, technology, and data to challenge traditional hiring models and create smarter talent experiences.

Join us as we continue rewriting the playbook for talent acquisition and building what’s next in the future of hiring.

Position Summary:

As a Technical Implementation Specialist, you will own the end‑to‑end delivery of technical implementations for both new and existing clients. You’ll define project requirements, coordinate internal resources, support solution setup, and ensure a smooth transition into ongoing support. This role is ideal for someone who’s technically savvy and thrives in a cross‑functional environment, working with clients, developers, product managers, and account teams.

Key Responsibilities:

• Own implementation projects from kickoff to go‑live – drive timelines, manage milestones, execute the implementation and ensure client success
• Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements
• Collaborate with Product and Engineering to guide client‑specific setup and customizations
• Own the configuration of the software, including hands‑on configuration, troubleshooting, and QA
• Write and maintain customer‑facing documentation, onboarding guides, and technical FAQs
• Support ongoing solution maintenance, including troubleshooting and small enhancements post‑launch
• Conduct discovery sessions and implementation workshops with clients
• Use and query PostgreSQL databases to support data migrations, diagnostics, and QA
• Serve as a bridge between client needs and product evolution – gather feedback and contribute to feature prioritization
• Help triage and resolve technical support issues alongside the support team

Qualifications:

• Bachelor's degree required.
• 3–5 years experience in technical implementation, solutions engineering, professional services, SaaS customer success, or similar roles
• Strong project management skills – ability to lead projects with multiple stakeholders and competing priorities
• Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas)
• Comfort working in and across SaaS platforms, including familiarity with APIs, integrations, and configuration
• Clear and confident communicator – capable of translating technical concepts into user‑friendly language
• Experience writing documentation or how‑to guides for end users
• A proactive, problem‑solving mindset and ability to thrive in a dynamic, client‑facing environment

Preferred Qualifications:

• Experience in recruiting technology or HR systems (e.g., ATS, CRM, onboarding tools)
• Familiarity with JSON, REST APIs, or integration platforms like Zapier or Workato
• Familiarity with HTML
• Familiarity with data visualization and analytics tools (e.g. Google Analytics, Google Tag Manager, Looker, Data Studio, Tableau, etc)

What We Offer:

• Unlimited paid time off
• 2, 1-week shutdowns per year
• Paid holidays
• Company paid medical, dental & vision insurance
• Strong work‑life balance

At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual’s qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.