Technical Implementation Consultant – Preservice

Socket.dev; Nashville (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking an Technical Implementation Consultant – Preservice to lead technology-driven client projects and collaborate with development, product, and support teams. You will gather business requirements, configure Preservice capabilities, and demonstrate solutions to clients and internal staff.

The role requires 2–5 years in healthcare technology implementation or project management, strong communication, and the ability to manage multiple projects with accuracy and client focus.

Qualifications

• Bachelor’s degree or higher preferred.
• 2–5 years implementing technology products or managing projects in Healthcare/RCM.
• Strong communication and client-facing skills.
• Ability to analyze data and advise customers on solutions.
• Experience coordinating cross-functional teams and projects.

Responsibilities

• Lead technology-based client projects with internal and client teams.
• Capture business requirements and document solutions and deliverables.
• Configure and demonstrate Preservice functionality to clients and staff.
• Develop project plans, track progress and manage scope, time and budget.
• Escalate risks and communicate updates to stakeholders.
• Collaborate with architects, product managers, and support to deliver RevSpring solutions.
• Maintain best practices and document implementation collateral.

Skills

ARM knowledge

RCM knowledge

HFMA training

Attention to detail

Independent worker

Interpersonal skills

Communication skills

Organization/multi-task

Customer service

Data interpretation

Project management

Consulting

Education

Bachelor’s degree

Job description

Job Title:

Technical Implementation Consultant – Preservice

Job Summary:

Responsibilities include leading technology-based projects by working directly with clients and internal facing teams including development teams, product leaders, implementation team members, support team members, sales and QA. Gaining an expert knowledge of the products being implemented is required to be successful and the ability to apply product knowledge to solutions for client specific needs, issues and to meet their business requirements. Ability to work with clients directly to obtain proper business requirements and provide thorough documentation to be used both internally and externally throughout the project and in servicing after implementation is required. Ability to demonstrate the products you are implementing, configure client specific requests, work closely with other teams to ensure tasks are being completed and provide solutions to client issues are critical to the role. The role will collaborate with client SME’s/stakeholders, implementation consultants, developers, tech and product leads, technology program managers, and other project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing implementation processes and collateral.

Essential Functions:

• Coordinate internal and external resources for a timely execution of projects
• Ensure all projects are delivered on-time, within scope and within budget
• Evaluate and ensure resource availability and allocation
• Develop detailed project plans to track progress; define project tasks and resource requirements
• Manage changes in project scope, schedule and cost
• Report or escalation early and often to management as needed
• Manage the relationships of clients and company stakeholders
• Evaluate project risk and manage projects to minimize potential risks
• Track project deliverables using company approved tools
• Present project updates and reports; identify problems and offer solutions
• Lead/perform requirements definition, solution design, configuration and testing activities
• Work effectively with other tech leads to ensure successful completion of the project
• Responsible for client facing communication, education/training, solution consultation, and problem solving
• Ability to lead effective meetings with proper preparation, meeting notes, project plans, issues lists, and organization of the outstanding and completed tasks
• Collaborates with other internal associates including Technical leads, Solution Architects, Product Management, Support, Sales, and Implementation Consultants on how to solve client business needs utilizing product base features
• Is a product expert on RevSpring products and continues to enhance their product knowledge with new features, products, and functionality by certifying in the relevant products, reading release notes, involvement in internal training, and through experience working with the products
• Maintains a product focused discipline limiting any custom configurations and taking a consultative approach with customers to ensure they understand product functionality, benefits of the product features, and how the product resolves their pain points.
• Ability to configure new client set ups for Preservice Patient Intake including changes from a customer
• Ability to demo the Preservice functionality to a customer and internal associates
• Responsible for proper documentation and follow up of all client issues, solutions, decisions, changes etc. throughout the project
• Completion of client workbooks and other required documentation when necessary and ensures continual updates when changes/decisions are made
• Utilizes knowledge gained to offer direction/guidance to the team
• Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting
• Introduces and utilizes best practices
• Completes assigned certification training courses and maintains recertifications as required
• Embrace the company values and work as a team player by sharing knowledge and from learning from co-workers

Minimum Requirements:

Specific Job Skills:

• ARM and RCM industry knowledge, HFMA/ARM training
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal skills working directly with clients as well as internal associates
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities and prioritize effectively
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Ability to understand data and how to advise customers of issues with data
• Demonstrated ability to manage customer facing implementations, develop and manage project plans; meet hard timelines; communicate and escalate effectively with cross departmental teams
• Ability to consult customers on proper solutions by applying product knowledge and problem-solving skills
• Ability to manage multiple projects simultaneously and balance priorities appropriately

Education:

Bachelor’s degree or higher preferred

Experience:

Minimum 2-5 years’ experience in implementing technology-based products and or project management role within Healthcare and particularly revenue cycle management

Supervision:

N/A

Certifications:

N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

Note:

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.