Technical I, IT Operations (Contractor 3-6 months)

Concentrix; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical I, IT Operations Support Technician to provide end-user support across desktop, network, and application environments. The role focuses on troubleshooting and repairing systems, ensuring ticket resolution within SLAs, and requires strong communication and problem-solving skills. Ideal candidates will have 2-4 years of relevant experience and preferred certifications.

Qualifications

• 2-4 years supporting desktop/laptop hardware and software.
• Experience in incident, customer, and change management.
• Strong knowledge of desktop/laptop hardware and software.

Responsibilities

• Remotely troubleshoot and support desktops, laptops, applications, and WIFI devices.
• Manage user account information in Active Directory.
• Resolve tickets within prescribed SLAs using IT Service Management tools.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Degree in Computer Science

CompTIA A+/Desktop+, MCSA/MCSE, CCNA (preferred)

Tools

Windows 10 & 11

Active Directory

Ticket Resolution Systems

Job description

Technical I, IT Operations (Contractor 3-6 months)

Job Title: Technical I, IT Operations (Contractor 3-6 months)

Job Description

The Technical I, IT Operations Support Technician provides end user support across the organization’s desktop, network, telephony, and application environment, primarily focused on Work At Home Game-Changers. The candidate will maintain, analyze, troubleshoot, and repair computer systems and software, serving as an escalation point to ensure tickets are resolved according to SLAs. The role requires excellent communication skills, attention to detail, and problem-solving capabilities.

Key Duties and Responsibilities

1. Remotely troubleshoot and support desktops, laptops, applications, and WIFI devices, including OS patching, 3rd party application remediation, and remote hardware troubleshooting.
2. Use diagnostic tools to analyze, troubleshoot, and resolve network connectivity and workstation hardware/software issues.
3. Install, configure, and support desktop applications such as MS Office365, BigFix/SCCM, softphones, VPN, WIFI configuration, and firmware updates.
4. Support a secure environment by maintaining security software tools like Cortex and Crowdstrike.
5. Manage user account information, including rights, security, and system groups in Active Directory.
6. Resolve tickets within prescribed SLAs using IT Service Management tools.
7. Partner with vendor support to resolve technical issues in the desktop/laptop environment.
8. Escalate issues and involve management or experts as needed to resolve issues promptly, maintaining SLAs.
9. Perform basic troubleshooting of soft phone issues and assist the telephony team as needed.
10. Track hardware and software inventory, escalating issues to management as necessary.
11. Coach end users on basic software, hardware, and peripheral device operation.
12. Proactively suggest modifications and improvements to desktop standards and guidelines.

Qualifications and Experience Required

1. 2-4 years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
2. Experience in incident, customer, and change management.
3. Strong knowledge of desktop/laptop hardware and software.
4. Proficiency in Windows 10 & 11, protocols, and standards.
5. Experience with ticket resolution systems and maintaining compliance standards such as COPC, ISO 27001.
6. Experience managing Active Directory at the OU level.
7. Flexibility to work overtime as needed.
8. Certifications like CompTIA A+/Desktop+, MCSA/MCSE, CCNA are preferred; a degree in Computer Science is also preferred.

Location: El Salvador - San Salvador

Language Requirements: [Specify if applicable]

Time Type: Full time

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request.

Applicants must complete Form I-9 and present proof of identity and work eligibility. An Automated Employment Decision Tool will score your skills and responses. For more details, visit www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation.