Technical Field Operations Engineer

Slope; Waltham (MA); On-site; USD 146,000 - 194,000; Full time

Job summary

Anduril Industries is seeking a seasoned Technical Operations Engineer to integrate imaging systems into operational concepts of employment worldwide. You will serve as a subject matter expert, coordinating with Imaging Operations Leads and engineering leadership to train, plan deployments, and document troubleshooting steps.

You will provide end-to-end support from hardware setup to software configuration, pre-configure systems for seamless deployment, and author end-user instructions.

Qualifications

• 5+ years experience solving problems at hardware-software-network interface.
• Strong mechanical and electrical aptitude.
• Experience with Linux command line troubleshooting.
• Experience translating technical concepts into operational requirements.
• Experience in project management and product deployment roles.
• Excellent written and verbal communication skills.
• Willingness to travel >75% including to hazard zones.
• Eligible to obtain and maintain an active U.S. Top Secret/SCI clearance.

Responsibilities

• Work with Department of War to deploy integrated hardware-software products to meet needs.
• Deliver training manuals, pre-deployment site surveys, and technical documentation.
• Resolve complex hardware, software, and networking issues in unstructured environments.
• Communicate field issue status to internal and customer teams.
• Develop operational and logistical plans for events and deployments.
• Ensure high availability and performance of imaging systems.
• Coordinate cross-team projects across multiple functions.
• Provide end-to-end support including hardware setup and software configuration.
• Pre-configure systems for seamless integration with program infrastructure.
• Troubleshoot real-time issues with analytical, hands-on problem-solving.
• Author training documentation for end users and internal usage.
• Configure and troubleshoot networking environments (firewalls, routers, switches, APs, cloud).

Skills

Linux

Networking

Hardware troubleshooting

Electrical aptitude

Project management

Communication skills

Travel willingness

Education

B.S. in mechanical engineering, aerospace engineering, computer science, or related field

Tools

Networking certifications (Network+)

Linux+ certification

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

As a member of Anduril’s Mission Operations team, you will be responsible for deploying and supporting Anduril’s products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution. You must be both a teacher and a student, able to coach teammates on systems that you’ve gained intimate familiarity with and then transition into mastering the next system. You’ll also guide users through product employment and troubleshooting, advise account managers on how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement to engineering teams.

ABOUT THE JOB

We are seeking an experienced Technical Operations Engineer with prior training and experience in a relevant engineering field, to integrate the Imaging families of systems into operational concepts of employment. You will serve as a subject matter expert on Anduril Imaging families of products to ensure that customers can take full advantage of our systems. You will work cross functionally with Imaging Operations Leads, Technical Operations Engineers, and engineering functional leadership to address customer training, product deployment planning, technical documentation, and troubleshooting directly with customers.

WHAT YOU’LL DO

• Serve in a customer-facing capacity, working directly with the Department of War to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs.
• Support the delivery of contract deliverables such as training manuals, pre-deployment site surveys, and technical documentation.
• Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.
• Communicate field issue status to internal and customer teams, keeping them informed.
• Support the development and implementation of comprehensive operational and logistical plans for various events.
• Ensure high availability and performance of imaging systems.
• Manage, unblock, and accelerate cross-team projects spanning multiple functional teams and cross-functional initiatives.
• Provide end-to-end support including hardware setup and software configuration.
• Pre-configure systems and ensure seamless integration with program infrastructure.
• Troubleshoot issues in real-time, applying analytical thinking and hands-on problem-solving skills.
• Author training documentation and instructions for end users and internal program usage.
• Configure and troubleshoot networking environments, including firewalls, routers, switches, access points, and cloud based environments.

REQUIRED QUALIFICATIONS

• 5+ years of experience of strong problem solving in unstructured environments at the interface of hardware, software, and networking.
• Strong mechanical and electrical aptitude and troubleshooting skills.
• Experience with command line Linux troubleshooting and operation.
• Experience translating and decomposing technical concepts into operational requirements and performance specifications.
• Experience in project management and product deployment roles.
• Excellent written and verbal communication skills.
• Ability to travel more than 75% of the year to remote regions of the world for up to two months at a time, including to hazard zones.
• Eligible to obtain and maintain an active U.S. Top Secret/SCI security clearance.

PREFERRED QUALIFICATIONS

• B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field.
• Network+ and Linux+ or equivalent experience.
• Experience with employing EO/IR and Imaging systems in military operations from the tactical to operational-level.
• Prior military or overseas contracting experience.

Salary Range

$146,000 — $194,000 USD

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.