Technical Expert Engineer (North America, Remote)

Victoria Metrics Inc; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

VictoriaMetrics is seeking a highly skilled VictoriaMetrics Expert to join our Expertise Center, focusing on enterprise support, internal tooling, and monitoring growth. This remote contract role requires deep technical analysis, strong communication in English, and a track record in development or systems engineering.

You will reproduce issues, work with engineering to drive long-term fixes, build automation and dashboards, and contribute to runbooks and knowledge bases while maintaining a

Qualifications

• 4–5+ years in a senior technical position (Software Developer, SRE, Performance/Systems Engineer).
• Deep debugging and troubleshooting expertise.
• Proficiency with Go is a plus.
• Experience with Kubernetes and Linux.

Responsibilities

• Take deep dives into complex customer issues, reproduce in sandbox environments (including under load).
• Work closely with the development team to resolve identified problems.
• Create and develop internal tooling to improve observability and automation.
• Develop internal monitoring, runbooks, dashboards, and guides.
• Handle problem management: root cause analysis and long-term solutions.

Skills

Go programming

Kubernetes

Linux

Distributed systems

Troubleshooting

English communication

Job description

About the opportunity VictoriaMetrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We’re trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do. As our Support Department evolves, we are looking for a highly skilled and motivated VictoriaMetrics Expert to join our Expertise Center team. This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling.

Role Overview:

• Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load.
• Work closely with the development team to resolve identified problems.
• Creating and developing internal tooling (Go is a significant advantage) to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency.
• Developing internal monitoring, creating runbooks, dashboards, and guides.
• Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks).
• Building and maintaining the internal knowledge base to support other teams.
• Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement.
• Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis.
• The preferred time zone for this position is GMT -5 – GMT -8.
• We operate in a fully remote setup with a flexible schedule.
• This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible).

Key Qualifications:

• Required Experience:
  • A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role.
• Technical Skills:
  • Advanced troubleshooting skills.
  • Deep knowledge of programming or scripting languages (experience with Go is a plus).
  • Practical experience with Kubernetes (K8s).
  • Knowledge of Linux (advanced knowledge is a plus).
  • Understanding of IT infrastructure and troubleshooting distributed systems.
• Soft Skills:
  • Excellent communication skills, able to clearly explain complex technical concepts in English.
  • A passion for solving complex technical problems and building expertise.
  • A sense of responsibility and urgency working with external customers.
  • A quick learner with a proactive attitude and a passion for problem-solving.
• Startup Mindset:
  • Comfortable with evolving processes and the need for flexibility.

Preferred Qualifications:

• Experience with VictoriaMetrics or other time-series databases/monitoring tools (Grafana/Prometheus).
• Familiarity with VictoriaLogs or other log storage and analysis platforms is a strong plus
• Experience with open-source technologies and community engagement.

About VictoriaMetrics:

We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We’ve recently introduced our open source logs management product, VictoriaLogs, as well as the brand-new VictoriaTraces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide.

Interview Process:

• Introductory Video Call (30 min): Meet to discuss your experience and fit and clarify role and expectations.
• Technical Interview (1 hr): A deep dive into your technical skills with our team.
• Call with founders (optional, 30 min): An extra session, if needed.
• Offer: Embark on your journey with VictoriaMetrics.