Technical Engineer

Carrier; Stockport (OH); On-site; USD 33,000 - 67,000; Full time

Benefits offered by this job

Short-term incentives

Job summary

Carrier, a global leader in intelligent climate and energy solutions, is seeking a Technical Support Advisor based in Stockport. The role combines office-based technical support with occasional customer site visits, including workshop activities and participation in training and industry events.

Responsibilities include handling inquiries via phone and email, performing fault diagnostics, visiting customer sites, and preparing documentation for invoicing.

Qualifications

• Experience in a technical support, service engineering, or HVAC-related role.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel for customer site visits when required.
• Proactive, team-oriented approach with commitment to high-quality support.

Responsibilities

• Provide technical support to installers, dealers, and customers via telephone and email.
• Manage the Technical Support inbox and respond within service levels.
• Investigate technical issues and produce detailed reports and recommendations.
• Carry out customer site visits for on-site technical support and issue resolution.
• Prepare documentation for invoicing site visits.
• Perform hands-on technical work in the workshop including product inspections and fault diagnosis.
• Participate in on-call rota for out-of-hours assistance.
• Support PP Technical Training sessions and exhibitions/events setup.
• Maintain technical records and support process improvements.
• Collaborate with Service, Sales, Training, and Product Management to deliver solutions.
• Ensure work complies with policies, quality standards, and safety requirements.

Skills

Technical support

HVAC experience

Fault-finding

Customer service

Multi-priority management

Documentation

MS Office

UK driving licence

Willing to travel

Tools

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow Carrier on social media at @Carrier.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow Carrier on social media at @Carrier.

Role Overview

As a Technical Support Advisor, based in Stockport, you will provide high-quality technical support to installers, dealers, and internal stakeholders, ensuring an excellent customer experience while supporting the continued success of Carrier and Toshiba Residential and Light Commercial Systems. Working as part of the Technical Support team, you will deliver expert product guidance, troubleshoot technical issues, and support field activities. This role combines office-based technical support with occasional customer site visits, workshop activities, and participation in training and industry events.

Key Responsibilities

• Provide technical support to installers, dealers, and customers via telephone and email.
• Manage the Technical Support inbox, ensuring enquiries are responded to accurately and within agreed service levels.
• Investigate technical issues and produce detailed technical reports and recommendations.
• Carry out customer site visits to provide on-site technical support and resolve product-related issues.
• Prepare documentation and paperwork required for invoicing site visits.
• Perform hands-on technical work within the workshop, including product inspections, testing, and fault diagnosis when required.
• Participate in the Technical Support on-call phone rota to provide out-of-hours assistance as required.
• Support the preparation and delivery of PP Technical Training sessions.
• Assist with the setup, maintenance, and operation of technical display equipment for exhibitions, demonstrations, and customer events.
• Maintain accurate technical records and contribute to the continuous improvement of technical support processes.
• Work collaboratively with internal departments, including Service, Sales, Training, and Product Management, to deliver effective customer solutions.
• Ensure all work is carried out in accordance with company policies, quality standards, and health and safety requirements.

What You'll Bring

• Experience in a technical support, service engineering, or HVAC-related role.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel for customer site visits when required.
• A proactive, team-oriented approach with a commitment to delivering high-quality technical support.

Pay Range

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window) We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 7 August 2026

Use of AI in Recruitment

Technology-enabled tools may support parts of the recruitment process, with oversight by people.