Technical Engagement Manager

Dentsuaegis; United States; Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Dentsuaegis is seeking an Engagement Lead to oversee production operations for multi-channel marketing solutions, ensuring on-time and on-budget delivery and client value. You will bridge delivery execution with strategic advisory, leading a client delivery team of Architects, Data Engineers, Developers, Business Analysts, and QA.

You will own end-to-end client engagements, build trusted relationships across levels, and translate business problems into data and technology recommendations while

Qualifikationen

• 5+ years of experience in client delivery (technology services preferred).
• 2+ years in a client-facing role with demonstrated relationship ownership.
• Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance.
• Experience with or working knowledge of customer data technologies (data platforms, CDPs, identity resolution, or similar).
• Background in financial management: revenue forecasting, margin tracking, resource optimization.

Aufgaben

• Client Ownership & Relationship Development: Serve as primary ED&D point of accountability for assigned client engagements covering scope, delivery quality, commercial health, and strategic direction; Build and maintain trusted relationships at all levels who own or influence technology and data investment decisions; Drive a structured client communication cadence appropriate to engagement type; Communicate and demonstrate the value of ED&D engagement and its business impact.
• Technical Acumen & Consultative Advisory: Maintain working knowledge of data and activation platforms to credibly lead capability and roadmap conversations; Translate client business problems into structured data and technology recommendations bridging business and technical audiences; Lead or co‑lead discovery workshops, business reviews, and strategic planning sessions; Understand solution architecture well enough to evaluate design trade‑offs, challenge assumptions, and pressure‑test recommendations, owning the overall solution narrative; Read and interpret architectural diagrams, data flows, integration specs, and data models; Ask the right questions to surface technical risks, dependencies, and feasibility concerns early; Understand the cost and performance drivers of a solution to guide scope and investment decisions.
• Delivery Accountability & Team Leadership: Maintain clear understanding of all contractual commitments for engagements, including scope, SLAs, deliverables, and financial terms; Serve as the internal escalation point and external face of accountability when delivery risks arise.

Kenntnisse

Client delivery

Client-facing relationships

Data platforms knowledge

Activation platforms know-how

Discovery workshops facilitation

Solution architecture understanding

Ausbildung

Bachelor's degree

Jobbeschreibung

The purpose of this role is to oversee production operations for multi-channel marketing solutions. This role oversees the day to day operations and team supporting the solution and ensures on time and on budget delivery of our production solutions.

Job Description

The Engagement Lead is one of the ED&D's primary client-facing owners, who is accountable for bridging delivery execution with strategic advisory, and commercial stewardship. This role owns the ED&D end-to-end client engagement— ensuring delivery excellence, leading the client delivery team (Architects, Data Engineers, Developers, Business Analysts, and Quality Assurance) that supports the solution, deepening relationships (internal and external), identifying (and or leading growth pursuits) growth opportunities, and connecting clients to the broader capabilities of the dentsu organization.

Depending on assignment, this role may have one or more ongoing client engagements, lead project-based work, or do both concurrently. In all engagements the expectation is the same: show up consultatively, own the outcomes, and bring synergy across teams to create genuine value for clients.

Engagement Leads are conversant across modern data and MarTech stacks and can lead value conversations without relying on a technical translator. Data is their lens for every client interaction: understanding how it flows, how it activates, and how it drives measurable customer experience outcomes and business results.

Engagement Leads should be familiar with general capabilities such as:

• Data Platforms: Snowflake, Databricks, Google BigQuery, Amazon Redshift, Microsoft Fabric
• Customer Data Platforms: Adobe Real-Time CDP, Salesforce Data Cloud, Tealium, Segment, Treasure Data, and Hightouch
• Activation & Orchestration: Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Iterable, Oracle Responsys

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Whether embedded in a long-term client relationship or leading a defined scope of work, an Engagement Lead is proactive by default, commercially minded, intellectually curious about clients' businesses, and committed to continuous learning, including hands‑on engagement with AI tools as a standard part of how they work.

Qualifications

• 5+ years of experience in client delivery (technology services preferred)
• 2+ years of experience in a client-facing role with demonstrated relationship ownership
• Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance
• Experience with or working knowledge of customer data technologies (data platforms, Customer Data Platforms (CDPs), identity resolution, or similar)
• Experience in financial services, insurance, or regulated data environments (including credit bureau and third‑party data) is a plus-
• Background in financial management: revenue forecasting, margin tracking, resource optimizationBachelor's degree in a related field

Key Responsibilities

Client Ownership & Relationship Development

• Serve as the one of the primary ED&D point of accountability for your assigned client(s) or engagements: covering scope, delivery quality, commercial health, and strategic direction-
• Build and maintain trusted relationships at all levels who own or influence technology and data investment decisions-
• Drive a structured client communication cadence appropriate to engagement type-
• Communicate and consistently demonstrate the value of ED&D engagement, not just what was delivered, but the business impact it enables

Technical Acumen & Consultative Advisory

• Maintain working knowledge of data platforms and activation platforms to credibly lead capability and roadmap conversations-
• Translate client business problems into structured data and technology recommendations and bridge business and technical audiences, framing what is possible while grounded in what can realistically be delivered-
• Lead or co‑lead discovery workshops, business reviews, and strategic planning sessions with client stakeholders-
• Understand solution architecture well enough to evaluate design trade‑offs, challenge assumptions, and pressure‑test recommendations, owning the overall solution narrative while leaving build and configuration to delivery subject matter experts-
• Read and interpret technical artifacts, such as architecture diagrams, data flows, integration specs, and data models, to confirm they align with client goals and contracted scope-
• Ask the right questions to surface technical risks, dependencies, and feasibility concerns early, before they become delivery issues-
• Understand the cost and performance drivers of a solution, including compute, licensing, and resourcing, well enough to guide scope and investment decisions

Delivery Accountability & Team Leadership

• Maintain clear understanding of all contractual commitments for your engagements, including scope, SLAs, deliverables, and financial terms-
• Serve as the internal escalation point and external face of accountability when delivery ri