Technical Engagement Manager

LifeWorks; Saint Petersburg (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Technical Engagement Manager to lead vital technical communications during client implementations. This role is crucial for ensuring clear understanding of complex technical elements, enhancing client operations, and expediting issue resolution. With a focus on SaaS infrastructure and enterprise application architecture, the position offers opportunities for remote work, engagement with diverse clients, and a customizable benefits package. Join a customer-focused team dedicated to improving lives through technology and making a significant impact in a collaborative environment.

Benefits

Remote work with minimal travel

Customizable benefits package

Paid vacation and well-being days

Investment options like employee share plans

Support for mental health needs

Qualifications

• 5+ years in a technical client-facing or systems-focused role.
• Deep understanding of SaaS infrastructure and application architecture.
• Proven skill in coordinating issue resolution across teams.

Responsibilities

• Lead technical discussions with clients on system design and architecture.
• Translate complex technical elements into clear language for clients.
• Identify and analyze recurring technical issues for improvements.

Skills

Technical Client Engagement

SaaS Infrastructure

Enterprise Application Architecture

Analytical Skills

Issue Resolution Coordination

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage cutting-edge technology and focus on individual uniqueness to shape the future of health. As a leading global provider in health and well-being—covering physical, mental, and financial health—TELUS Health aims to improve outcomes for consumers, patients, healthcare professionals, employers, and employees.

We are hiring a Technical Engagement Manager to lead critical technical communications related to system architecture, infrastructure, and the application stack during and after client implementations. This role ensures complex technical elements are clearly communicated and understood by clients, aiding them in better operation within their environments and making informed decisions. When necessary, the manager collaborates with internal teams to research and coordinate technical solutions. As our technology stack and client solutions grow in complexity, this role is vital in maintaining system stability, enhancing client understanding, and expediting issue resolution.

Responsibilities

1. Lead technical discussions with clients on infrastructure, system design, and application stack topics
2. Translate complex system architecture and behaviors into clear language for client stakeholders
3. Research and coordinate technical solutions across internal teams in response to client needs
4. Support client implementations by clarifying technical boundaries and ensuring alignment
5. Identify and analyze recurring technical issues to drive systemic improvements
6. Collaborate with project managers, operations managers, and implementation leads on technical concerns
7. Engage directly with clients on topics involving system architecture, infrastructure, or application stack design—excluding general support roles

Qualifications

1. 5+ years in a technical client-facing or systems-focused role (e.g., implementation lead, technical account manager, DevOps liaison)
2. Deep understanding of SaaS infrastructure, enterprise application architecture, and production environments
3. Ability to translate technical complexity for diverse audiences
4. Proven skill in coordinating issue resolution across multiple internal teams
5. Strong analytical skills with a proactive approach to identifying patterns and improvements
6. Experience supporting enterprise or regulated clients in complex deployment environments (preferred)

Why This Role Exists

As our client base grows with more complex needs, this role ensures the technical aspects are managed effectively—from implementation through issue resolution and long-term stability.

What’s in it for you

• Remote work with minimal travel
• Long-term projects with exposure to various business modules
• Engagement with internal and external clients in a collaborative environment
• Customizable benefits package
• Paid vacation and well-being days, plus a well-being expense account
• Investment options like employee share plans, RRSP & TFSA, and pension plans
• Support for mental health needs

About us

We are a customer-focused, innovative team dedicated to improving lives through technology. We foster a culture of problem-solving and remarkable human outcomes.

Telus Health is an Equal Opportunity Employer committed to diversity and inclusion, offering accommodations during the recruitment process.

By applying, you agree that your information may be shared with relevant TELUS teams involved in the hiring process.

About the company

LifeWorks, formerly Morneau Shepell, is a HR services and technology provider based in Toronto, Ontario, Canada.