Technical Enablement Program Manager

claylabs; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and role trajectory

Health insurance

Visa sponsorship

Flexible schedules and paid time off

Mental health support

Annual company retreats

Remote work flexibility

Job summary

claylabs is seeking a full-time Technical Enablement Manager based in New York City. In this role, you will create training programs and manage product knowledge for our customer-facing technical teams. This ground-floor opportunity allows you to build content and deliver training as Clay's product grows.

You will collaborate closely with leadership across departments to ensure our teams are equipped to drive customer success and innovation. We offer competitive salary and benefits, including health coverage and flexible schedules.

Qualifications

• 3–5 years in Technical Enablement, Customer Success, or Solutions Engineering in a fast-paced SaaS environment.
• Strong communication and facilitation skills.
• Technically fluent with data workflows, APIs, and automation concepts.

Responsibilities

• Design onboarding programs that accelerate ramp time for technical teams.
• Lead training sessions and workshops for product understanding.
• Develop certifications that assess technical fluency and readiness.

Skills

Technical Enablement

Customer Success

Solutions Engineering

Workshop Facilitation

Data Workflows

APIs

GTM Tech Stack

Job description

About the Role

We’re looking for our first full-time Technical Enablement Manager to own training and product knowledge for Clay’s customer-facing technical teams including: Product Support Specialists (PSS), Services, and Solutions Engineers (SE). You’ll own the systems, content, and training that help our technical teams ramp faster, service customers more effectively, and ultimately hit retention and adoption targets.

This is a ground-floor opportunity. You’ll build the programs, own the content, and deliver the training that keeps our technical teams ramped, current, and confident as Clay’s product evolves at pace.

You’ll be joining Clay’s Global Enablement team and working closely with CX, Product, and GTM leadership to make sure every technical hire and every tenured team member knows the product and can translate it into real customer impact.

Our technical teams partner directly with some of the most innovative companies in tech including OpenAI, Notion, and Canva, helping them unlock new ways to drive growth and measurable value through Clay.

What You’ll Do (Job Responsibilities)

• Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
• Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
• Translate new releases, workflow updates, and feature changes into clear, practical content and then deliver it directly to the teams.
• Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they are in front of customers.
• Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
• Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
• Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.

We’d love to hear from you if:

• You have 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment.
• You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
• You’re technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts.
• You’re familiar with the modern GTM tech stack and pick up new platforms quickly.
• You’ve built and scaled enablement programs including onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
• You have experience building content and managing enablement systems to centralize resources and measure adoption.
• You thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down.
• You’re curious, collaborative, and excited to partner across Product and GTM to ensure teams are equipped to drive growth.

What We Provide (Benefits & Perks)

Based out of a central office on 5th Ave in Manhattan near Union Square. We're big on taking care of our team and always excited to hear different ideas that can help us to do this better.

• Competitive salary and role trajectory. Roles, responsibilities, and compensation grow as we do.
• Health insurance. Fully funded, high quality health, dental, and vision coverage.
• Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
• Flexible schedules and paid time off. We ask team members to take at least two weeks fully disconnected per year, with a flexible vacation policy beyond that.
• Mental health. We're currently building a plan to help you find coaches, mentors, and mental-health services.
• Annual company retreats.
• Personal comfort. Order whatever equipment you think will help you work more enjoyably.
• Remote work. Though we prefer people being in-person.