Technical Documentation Specialist

INTEGRITYOne Partners; Washington; On-site; USD 95,000 - 105,000; Full time

Job summary

INTEGRITYOne Partners seeks a Training / Technical Documentation Specialist to develop training plans, materials, guides and SOPs for federal programs. The role requires translating complex processes into user-friendly docs and delivering both instructor-led and virtual training.

Candidates should have 3–6+ years in related writing/training, a relevant Bachelor’s degree, and proficiency with Word, PowerPoint, Teams, and SharePoint. Local DC-area onsite work is expected.

Qualifications

• 3–6+ years in technical writing, training, instructional development or business/process documentation.
• Bachelor’s degree in communications, instructional design, business, IT or related field.
• Technical writing.
• Training-plan development.
• Training-material development.
• Instructor-led and virtual training.
• User guides and job aids.
• Standard Operating Procedures.
• Process Desk Guides and Tip Sheets.
• Business-process/workflow documentation.
• Proficiency with Word, PowerPoint, Teams and SharePoint.
• Ability to translate technical/business processes into clear user documentation.

Responsibilities

• Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
• Assess user training needs and coordinate training with system changes/releases.
• Conduct Government-approved training, primarily virtually unless otherwise directed.
• Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.

Skills

Technical writing

Training

Instructional development

Business/process documentation

Clear user documentation

Education

Bachelor’s degree

Tools

Word

PowerPoint

Teams

SharePoint

Job description

Training / Technical Documentation Specialist

At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps and agile software development, analytics and AI, cloud engineering, and data management. Our people are known for being technical Swiss army knives that are depended on by our clients to support a myriad of highly complex, technical problems within rapidly changing missions. We enable federal law enforcement clients to execute high-tempo, mission-critical work that ultimately improves the lives of the people they serve. Our culture is entrepreneurial, mission-first, and meritocratic, giving you direct access to decision-makers and real influence over how we win and deliver.

Primary Responsibilities

• Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
• Assess user training needs and coordinate training with system changes/releases.
• Conduct Government-approved training, primarily virtually unless otherwise directed.
• Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.

Required Skills

• 3–6+ years in technical writing, training, instructional development or business/process documentation.
• Bachelor’s degree required in communications, instructional design, business, IT or related field.
• Technical writing.
• Training-plan development.
• Training-material development.
• Instructor-led and virtual training.
• User guides and job aids.
• Standard Operating Procedures.
• Process Desk Guides and Tip Sheets.
• Business-process/workflow documentation.
• Microsoft Word, PowerPoint, Teams and SharePoint.
• Ability to translate technical/business processes into clear user documentation.

Preferred Skills

• Federal financial-management processes.
• Software/application training.
• SharePoint.
• CMM/FileOnQ.
• DHS/ICE experience.
• NARA/document-management requirements.
• Section 508/accessibility.
• Change-management communications.

Location & Work Requirements

• Candidates must be local to the Washington, DC metropolitan area and prepared to work onsite as needed based on business requirements.
• U.S. citizenship is required for this position.
• This position is contingent upon contract award.

Preferred certifications

CPTD, instructional-design/training certification, technical-writing certification or similar.

Salary Range

$95,000-$105,000

At INTEGRITYOne Partners, we hold ourselves and our team members to high standards—and when our people meet those standards, the personal and professional rewards are meaningful. We are committed to helping our employees grow their careers by providing opportunities to build valuable Federal knowledge and experience, develop in-demand skills, strengthen their professional capabilities, and access targeted education and training.

INTEGRITYOne Partners is an equal opportunity employer. It is our policy to provide equal opportunity to each individual without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, family responsibility, pregnancy, political affiliation or any other status protected by applicable law. This policy applies to all aspects of employment including, but not limited to, recruitment, hiring, training, compensation, benefits, promotion or termination. These decisions will be based on merit, qualifications and abilities.