Developer Relations Engineer

Metronome; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Excellent medical, dental, vision, and life insurance

Paid parental leave

Flexible spending account (FSA)

Retirement planning - Traditional and ROTH 401(k)

Flexible time off

Employee assistance program

Job summary

An innovative company is seeking a Technical Documentation Engineer to lead documentation strategy and enhance developer experience. This role combines technical writing with engineering skills to create comprehensive documentation and tools. You'll be responsible for producing engaging content, developing tutorials, and maintaining documentation infrastructure. Join a team of experienced professionals and contribute to a platform that streamlines billing for modern software companies. If you have a passion for technical communication and a strong software background, this opportunity is perfect for you.

Qualifications

• 5+ years of technical experience with 3 years in documentation.
• Strong coding skills and excellent technical writing abilities.

Responsibilities

• Own and execute the technical documentation strategy.
• Create clear documentation for APIs, SDKs, and integrations.

Skills

Technical Writing

Software Development

API Documentation

Version Control (Git)

Communication Skills

Technical Video Content Creation

Education

Bachelor's Degree in Computer Science or related field

Tools

Documentation Tools

Static Site Generators

Job description

Join to apply for the Technical Documentation Engineer role at Metronome.

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing, and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

We are seeking a Technical Documentation Engineer who will own our documentation strategy and contribute to our broader developer experience initiatives. This role combines strong technical writing expertise with hands-on engineering skills to create comprehensive documentation and tools that help developers succeed with our platform.

What You'll Do

Documentation Leadership

• Own and execute our technical documentation strategy
• Create clear, concise, and accurate documentation for APIs, SDKs, and integrations
• Design and maintain our documentation infrastructure and tooling
• Develop tutorials, guides, and sample applications that showcase best practices
• Produce engaging video content demonstrating key features and integration workflows
• Establish style guides and documentation standards

Developer Experience

• Identify and implement improvements to the developer journey
• Create and maintain SDK examples and starter projects
• Build internal tools to improve documentation workflows
• Contribute to the design of developer-facing features
• Gather and analyze developer feedback to drive documentation improvements

Technical Communication

• Write technical blog posts and integration guides
• Create content for developer communications
• Contribute to developer support channels
• Help identify and document common integration patterns and issues
• Participate in developer community events

Qualifications

• 5+ years of technical experience, with at least 3 years focused on documentation
• Strong software development background with hands-on coding experience
• Excellent technical writing skills with a portfolio of documentation work
• Experience with API documentation and developer guides
• Proficiency in multiple programming languages
• Experience with documentation tools and static site generators
• Strong communication skills and ability to explain complex technical concepts
• Experience with version control systems (Git) and collaborative development workflows

Bonus Points

• Experience building and maintaining documentation infrastructure
• Background in creating technical video content
• Experience with documentation-as-code approaches
• Knowledge of developer metrics and analytics
• Experience with OpenAPI/Swagger specifications
• Understanding of developer experience (DX) best practices
• Knowledge of continuous integration/continuous deployment (CI/CD) practices

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
• Paid parental leave
• FSA (Flexible spending account)
• Retirement planning - Traditional and ROTH 401(k)
• Flexible time off
• Employee assistance program (mental health benefits)
• Culture where personal growth is highly valued

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.