Technical Developer

Uptime Institute; New York (NY); On-site; GBP 45,000 - 75,000; Full time

Job summary

Uptime Institute is expanding its Education team and seeking a highly technical Technical Developer to design, develop, and enhance training materials and programs for data centre and network cabling industries.

You will translate complex technical concepts into engaging content, collaborate with SMEs worldwide, and help evolve qualifications and resources to meet evolving industry standards.

Qualifications

• Experience developing technical training, courses, or qualifications.
• Knowledge of data centre technologies and network cabling.
• Experience with instructional design, education, or technical writing.

Responsibilities

• Develop new training materials for the data centre and network cabling industry.
• Create bespoke training content tailored to customer requirements.
• Design new programs and contribute to the evolution of the existing education framework.
• Update and enhance existing programs, qualifications, and training resources.
• Research emerging technologies, industry trends, standards and best practices to keep training content current and relevant.
• Generate new ideas and concepts for future training offerings.
• Quality-assure existing training materials to ensure accuracy, clarity, and consistency.
• Collaborate with internal teams and subject matter experts to ensure content excellence.
• Work with colleagues and customers around the globe (timezones may require outside regular hours).

Skills

Technical writing

Instructional design

Content development

Data centre knowledge

Networking basics

Adobe Creative Suite

Articulate 360

Visio

LMS familiarity

Project management

Education

Engineering

Tools

LMS platforms

Adobe Creative Suite

Visio

Articulate 360

Job description

Uptime Institute is the Global Digital Infrastructure Authority. With over 4,300 awards issued in over 122 countries around the globe, and over 1,100 currently active projects in 80+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency.

For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime’s Tier Standard is the IT industry’s most trusted and adopted global standard for the design, construction, and operation of data centers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews and assessments including SCIRA-FSI financial sector risk assessment, the Sustainability Assessment, and a broad range of additional risk management, performance, availability, and related offerings.

Uptime Education training programs have been successfully completed by over 100,000 data center professionals, such as the much-valued ATD (Accredited Tier Designer) and AOS (Accredited Operations Specialist). The Uptime Education curriculum has been expanded by the acquisition of CNet Training Ltd. in 2023.

Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and full-time Uptime professionals based in over thirty-four countries around the world. For more information, please visit www.uptimeinstitute.com.

Uptime Education is a leader in delivering high-quality training for the data centre and network cabling industry. We specialise in creating industry-relevant, forward-thinking programs that support the development of skilled professionals worldwide. We are expanding our curriculum development team and are seeking a highly technical, innovative, and driven individual to join us as a Technical Developer.

Role Overview

The Technical Developer will be responsible for designing, developing, and enhancing training materials, qualifications, and programs within Uptime Education’s framework. This role demands a deep understanding of data centre and network cabling technologies, a passion for continuous improvement, and the creativity to translate complex technical concepts into engaging, effective training content.

Key Responsibilities

• Develop new training materials for the data centre and network cabling industry.
• Create bespoke training content tailored to customer requirements.
• Design new programs and contribute to the evolution of the existing education framework.
• Update and enhance existing programs, qualifications, and training resources.
• Research emerging technologies, industry trends, standards, and best practices to keep training content current and relevant.
• Generate new ideas and concepts for future training offerings.
• Quality-assure existing training materials to ensure accuracy, clarity, and consistency.
• Conduct quality assurance of instructor delivery, ensuring high instructional standards.
• Improve training processes, workflows, and development methodologies.
• Write new qualifications and review/quality-assure existing qualifications.
• Collaborate with internal teams and subject matter experts to ensure content excellence.
• Work with colleagues and customers around the globe (work in other timezones may be required outside regular working hours).

Key Skills & Attributes

• Strong ability and confidence to improve all aspects of technical information across program content.
• Creative skillset with the ability to interpret technical requirements and design effective training solutions.
• Strong appreciation of continuous improvement and through-life development of training products.
• Highly technically competent within the data centre industry.
• Demonstrable experience in the data centre environment (operations, design, engineering, cabling, or related fields).
• High degree of independent drive, initiative, and self-motivation.
• Inquisitive and analytical mindset with the ability to identify areas requiring investigation and conduct technical research.
• Exceptional organisational skills and attention to detail.
• Flexible and adaptable approach to workload and evolving project needs.
• Strong computer literacy and openness to learning new software tools and platforms.
• Personal drive, determination and self-motivation to make a positive impact within the industry.
• Ability to work alone, as part of a team or to lead a team, interchangeably.

Preferred Experience

• Suitable experience in the Data Centre industry.
• Electrical or Mechanical engineering qualification, or similar in conjunction with industry experience.
• Experience developing technical training, courses, or qualifications.
• Exposure to education, instructional design, or technical writing.
• Familiarity with industry innovations, best practices, standards and compliance requirements.

Desirable Skills (not essential)

• Experience in instructional design or educational theory.
• Ability to create multimedia training assets such as diagrams, animations, videos, or interactive content.
• Familiarity with a Learning Management Systems (LMS) and digital learning platforms.
• Understanding of network infrastructure standards or data centre compliance frameworks.
• Hands-on experience with structured cabling installation, testing, and certification tools, Or experience in design, build, project management or Operations in a Data centre environment.
• Competence with software used for content creation (e.g., Adobe Creative Suite, Articulate 360, Visio).
• Experience writing technical documents, white papers, or industry guidance material.
• Knowledge of latest innovations and technologies.
• Ability to convert complex engineering concepts into simplified visual schematics or concepts.
• Experience collaborating with subject matter experts or industry bodies.
• Strong presentation or public-speaking skills.
• Confidence in analysing training feedback and using data to drive content improvements.
• Understanding of project management principles or experience coordinating training development projects.