Technical Demo Engineer

Omilia; Town of Italy (NY); Presencial; USD 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fixed compensation

Long-term employment

Professional growth opportunities

Advanced technology products

Collaborative work environment

Apple gear

Resumo da oferta

Omilia is seeking a Technical Demo Engineer to shape the company's LATAM expansion by designing and building impactful Conversational AI demos. This role requires at least 3 years of experience in a related field, strong technical skills in Python or JavaScript, and proficiency in conversational AI technologies. The candidate will work closely with sales teams to deliver compelling demos, ensuring alignment with customer needs and product capabilities. Join Omilia to play a key role in advancing enterprise customer care through innovative technology.

Qualificações

• 3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales role.
• Fluent in English with strong communication skills.
• Fundamental knowledge of Python and/or JavaScript and technical experience.
• Experience in building and delivering product demos is essential.
• Comfort with conversational AI and contact center technologies required.

Responsabilidades

• Design, build, and maintain high-impact product demos for Omilia's platform.
• Partner with Account Executives throughout the sales cycle.
• Serve as the primary technical resource for the sales team.
• Provide feedback to Product and Engineering based on demo usage.
• Train sales teams on positioning and leveraging demos.

Conhecimentos

Experience in Sales Engineer or Pre-Sales role

Fluent in English

Strong knowledge of Python and/or JavaScript

Experience with conversational AI technologies

Ability to communicate effectively with technical and business audiences

Attention to detail

Descrição da oferta de emprego

About Omilia

Omilia is a leader in enterprise Conversational AI, enabling some of the world's largest brands to deliver natural, reliable, and highly controlled customer interactions at scale. Our platform is purpose‑built for mission‑critical customer care environments where accuracy, predictability, and deep integration matter.

Role Overview

We are recruiting our new Technical Demo Engineer to serve as the "Architect Behind the Curtain" for our LATAM expansion. Unlike traditional sales roles that are purely client‑facing, this position focuses on designing and building the sophisticated Conversational AI demos that our consultants use to showcase Omilia's vision, ensuring our demos are technically robust and strategically aligned with enterprise needs. This is a technical role with a pre‑sales heartbeat.

Key Responsibilities

Demo Ownership & Creation

• Design, build, and maintain high‑impact product demos that showcase Omilia's conversational AI platform across voice and digital channels
• Customize demos to reflect customer‑specific use cases, industries (e.g., insurance, banking, retail), and operational environments
• Ensure demos highlight Omilia's strengths in control, reliability, scalability, and enterprise readiness
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback

Sales Support

• Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations
• Deliver live demos to technical and non‑technical stakeholders, including executives, IT leaders, and contact center operators
• Support technical deep dives, architecture discussions, and solution validation sessions when needed

Technical & Solution Engineering

• Serve as the primary technical resource for the sales team, translating complex AI concepts (NLU, ASR, LLMs) into show‑stopping demo features
• Understand customer requirements and map them to Omilia's platform capabilities
• Configure conversational flows, integrations, and AI components to simulate real production scenarios
• Explain complex AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in clear, business‑relevant terms

Cross‑Functional Collaboration

• Provide feedback to Product and Engineering based on demo usage and customer reactions
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively

Requirements

Required Qualifications

• 3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre‑Sales role, preferably in enterprise software
• Fluent in English
• Strong fundamental knowledge of Python and/or JavaScript. The candidate needs to have prior technical experience
• Strong experience building and delivering product demos
• Comfort working with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS)
• Ability to communicate effectively with both technical and business audiences
• Hands‑on mindset with strong attention to detail and quality

Preferred Qualifications

• Experience with voice AI, conversational design, or customer care platforms
• Familiarity with APIs, integrations, and enterprise software architectures
• Experience supporting complex, multi‑stakeholder enterprise sales cycles
• Background working with regulated or mission‑critical environments (e.g., financial services, insurance)

Why Join Omilia

• Work with cutting‑edge conversational AI built specifically for enterprise customer care
• Play a visible, high‑impact role in shaping how the market experiences Omilia
• Collaborate with world‑class product, engineering, and sales teams
• Help redefine what "AI done right" looks like in customer‑facing environments

Benefits

• Fixed compensation
• Long‑term employment with the working days vacation
• Development in professional growth (courses, training, etc)
• Being part of successful cutting‑edge technology products that are making a global impact in the service industry
• Proficient and fun‑to‑work‑with colleagues
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.