Technical Delivery Manager

brightvisiontechnologies; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Bright Vision Technologies is seeking a Technical Delivery Manager to lead end-to-end service delivery for key accounts in a remote-capable role across the United States. You will work with the AGM to ensure best-in-class delivery by integrating capabilities from architecture, security, and engineering teams, while focusing on value delivery and profitability.

You will manage program governance, establish reporting, and mentor team members to sustain high-quality delivery and client satisfaction

Qualifications

• 12+ years of program/delivery management experience.
• Proven ability to navigate matrixed environments across large teams.
• Healthcare/Medicaid domain knowledge and client engagement experience.

Responsibilities

• Support the AGM across customer needs as aDelivery SME for the Delivery organization.
• Coordinate with infrastructure, security, IT, and other teams for service delivery coverage.
• Lead data- and metrics-driven governance with escalation to leadership when needed.
• Cultivate relationships with shared service leaders to tailor services for customers.
• Oversee recruitment, coaching, and performance management within the team.

Skills

Program Management

Financial Acumen

Matrixed Environments

Relationship Management

Healthcare/Medicaid Knowledge

Job description

Technical Delivery Manager - Remote

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.

This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title

Technical Delivery Manager

Experience Required

12+ years

Sponsorship

U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Role Summary

As a Client Delivery Leader (CDL), you will play a central role in managing all aspects of service delivery for the organization. You will be a trusted delivery advisor to the Account General Manager (AGM), responsible for all aspects of service delivery assigned to customer accounts. You will ensure best-in-class delivery through seamless integration of capabilities across different teams, consistently exceeding customer expectations by maximizing the value delivered and optimizing organization profitability.Organization empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining organization, you become an integral part of our mission, supported by a team that values your expertise and contributions

Responsibilities

• Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization. Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
• Coordinate closely with Organization infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
• Implement and manage systematic delivery status reporting to the customer and organization, tailored to the audience's needs.
• Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
• Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within organization, up to the COO if necessary.
• Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities

Skills required

• Program Management: Strong Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management.
• Financial Acumen: A strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client values while optimizing costs.
• Matrixed Environments: An expert collaborator working within deeply matrixed environments across large teams.
• Relationship Management: Strong interpersonal and relationship-building capabilities with both external clients and internal facing teams.
• Background and Knowledge: In-depth understanding of the Healthcare/Medicaid business, clients, and solutions

Bright Vision Technologies is an Equal Opportunity Employer.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.