Account Manager

Nuage Designs; Austin (TX); Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to join their dynamic team. This role is pivotal in fostering strong client relationships and ensuring a seamless rental experience. You will engage with clients, manage inquiries, and utilize specialized software to streamline processes. The ideal candidate will possess a Bachelor's degree and a minimum of two years in the event or hospitality sector. If you are passionate about delivering exceptional service and thrive in a collaborative environment, this opportunity is perfect for you. Join a company that values creativity and customer satisfaction while enjoying competitive compensation and benefits.

Benefits

Health, Dental and Vision insurance

Company sponsored 401K plan with employer matching

Paid vacation

Holidays and other time off programs

Qualifications

• Minimum 2 years' experience in the event or hospitality industry.
• Ability to read, analyze, and interpret business documents.

Responsibilities

• Develop business relationships and educate clients about products.
• Manage customer data and process deposit payments.

Skills

Communication Skills

Customer Relationship Management

Market Research

Bilingual (English and Spanish)

Education

Bachelor's Degree

Tools

IntelliEvent software

CRM systems

Job description

Position Overview

Now Hiring! Account Manager Location: Remote (Southwest US Only) Salary: $50k - $60k/yr. Job Summary: Reporting to the Director of Sales, the Account Manager is the front line of service and communication with our client base. This role is responsible for developing business relationships, educating clients about our products and services, consulting on product selection, processing order inquiries, moving inquiries through the revision & confirmation process, securing deposit payments, and ensuring a satisfactory customer experience throughout all phases of the rental process. The Account Executive conducts extensive communication both externally and internally, and is accountable for a high degree of accuracy across all aspects of the job.

Benefits:

• Health, Dental and Vision insurance
• Company sponsored 401K plan with employer matching (4% of compensation)
• Paid vacation, holidays and other time off programs.

What You’ll Do:

• Conduct market research to identify new or undeveloped business opportunities
• Develop relationships with new leads
• Educate customers about our products and services, how to work with rental products, and which products are appropriate for each use case
• Manage expectations and timelines surrounding the rental process
• Receive, input, and manage order inquiries in IntelliEvent software system
• Follow up & confirm pending orders to ensure timely processing through our Operational protocols
• Liaise with Operations / Production regarding product availability, fulfillment logistics, inventory, aberrations, etc. to strategize optimal client experience
• Process deposit payments, providing receipts & confirmation of order reservation
• Manage customer data including: accurate contact information for all parties within an account, signed Rental Agreements, completed CC Authorization Forms, valid tax forms, etc.
• Assist with troubleshooting issues with delivery, product quality, customer (dis)satisfaction, returns issues, missing items, etc.
• Represent Nuage Designs publicly at industry events and online via any publicly-available social media platforms (if shared)

What You’ll Need:

• Bachelor’s Degree from four year college or university desired
• Minimum 2 years' experience in the event or hospitality Industry in one of the following functions: Sales, Design Coordination, Design Production, Catering Management, Operations Leadership
• Ability to calculate figures such as discounts and percentages.
• Proficiency with basic geometric functions is a plus.
• Ability to read, analyze, and interpret business documents
• Bilingual in English and Spanish is a plus
• Proficiency in IntelliEvent software
• Experience with CRM systems and order management software
• Ability to learn and quickly develop proficiency in new systems is expected

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume for consideration. We offer competitive compensation, benefits, and opportunities for growth and advancement.

Who we are:Born in Miami, set at tables around the world, Nuage is a leading linen and event rental company with an extraordinary track record of helping customers execute their creative visions by incorporating our beautiful products when bringing milestone celebrations to life. We take pride in our extremely loyal customer base and our talented team, composed of genuinely caring individuals dedicated to delivering on our promises. We value imagination, diversity, and the growth opportunities we provide to our team. We're seeking innovative, smart, and hard-working individuals who thrive on creative thinking and ingenuity. Join us in our mission to inspire customers, create products that tell stories, and continually evolve our brand. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Range

USD $50,000.00 - USD $60,000.00 /Yr.