Technical Customer Support Specialist (Hybrid/Remote)

Genie; Lewisville (TX); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Genie is seeking a Level 1 Customer Service Agent to provide professional, knowledgeable support for Genie and Overhead Door residential garage door opener products. The role covers programming, installation guidance, operation, maintenance, troubleshooting, warranty, orders, billing, and account inquiries.

It emphasizes strong communication, problem-solving, data-entry, and de-escalation skills in a fast-paced contact center environment.

Qualifications

• High school diploma or GED preferred.
• Experience in customer service, call center, or related field preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide professional customer service through telephone, email, chat, and other channels.
• Assist customers with Genie and Overhead Door residential garage door opener programming, installation guidance, operation, maintenance, troubleshooting, and product questions.
• Troubleshoot product issues and provide clear, actionable instructions.
• Accurately document customer interactions and information in company systems.
• Follow call flows, policies, and procedures; de-escalate when needed.

Skills

Customer Service

Communication

Active Listening

Troubleshooting

Data Entry

De-escalation

Time Management

Teamwork

Education

High School Diploma or GED

Equivalent Experience Considered

Job description

Genie is seeking a Level 1 Customer Service Agent to provide professional, knowledgeable support for Genie and Overhead Door residential garage door opener products. The role covers programming, installation guidance, operation, maintenance, troubleshooting, warranty, orders, billing, and account inquiries.

It emphasizes strong communication, problem-solving, data-entry, and de-escalation skills in a fast-paced contact center environment.