Technical Customer Support - PCB Assemblies

Sierra Circuits, Inc.; San Jose (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical (HMO & PPO)

Dental

Vision

FSA

Life Insurance

Voluntary Benefits

Job summary

Sierra Circuits, Inc. is seeking a Customer Interface Specialist in San Jose, CA for a regular full-time, entry-level role.

The position focuses on serving as the primary technical contact for customer PCB assembly issues, reviewing documentation, and driving fast, high-quality resolutions. You will collaborate with engineering, quality, and operations teams, ensure IPC compliance, and support quick-turn prototype schedules while maintaining high standards.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Manufacturing Engineering, or related field.
• Excellent written and verbal communication; ability to explain technical issues clearly.
• Ability to interpret assembly drawings, BOMs, P&P data, and test documentation; identify components.
• Proven problem-solving; manage multiple priorities in fast-paced environment.
• Solid understanding of PCB assembly processes (SMT, THT, rework).
• Highly organized, detail-oriented; capable of working independently.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serve as the primary technical point of contact for customer-reported PCB assembly issues (SMT, THT, mixed-technology builds, prototype rework).
• Review customer BOMs, pick-and-place files, assembly drawings, and test requirements for DFA and manufacturability issues.
• Identify BOM discrepancies and suggest alternative components; communicate defects with clear logs.
• Provide timely updates and clear explanations of issues, root causes, and resolutions to customers.
• Collaborate with engineering, product, quality, and operations teams to drive issue resolution.
• Track recurring issues and recommend corrective/preventive actions to improve quality and efficiency.
• Participate in customer and internal calls, including on-call or escalation meetings.
• Ensure adherence to SLAs, quality standards, and customer support best practices.
• Ensure compliance with IPC standards and customer-specific requirements.
• Support fast-paced prototype/quick-turn production schedules with high quality.

Skills

Communication skills

Drawing interpretation

Problem solving

Attention to detail

Multitasking

MS Office

Education

Bachelor’s degree (Electrical/Electronics/Manufacturing)

Tools

MS Office

Job description

Sierra Circuits, Inc. is seeking a Customer Interface Specialist in San Jose, CA for a regular full-time, entry-level role.

The position focuses on serving as the primary technical contact for customer PCB assembly issues, reviewing documentation, and driving fast, high-quality resolutions. You will collaborate with engineering, quality, and operations teams, ensure IPC compliance, and support quick-turn prototype schedules while maintaining high standards.