Technical Customer Support Engineer - NPI Technical Customer Support

Nipro; Millville (NJ); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

NIPRO PHARMAPACKAGING AMERICAS CORPORATION seeks a Technical Support Engineer to provide expert technical support on glass converted pharma packaging products (syringes, vials, ampoules, cartridges) to a portfolio of customers. You will work with upstream teams to translate customer expectations into product offers and accompany projects through development to industrialization.

Responsibilities include technical documentation, customer trainings, and on-site support as needed, with global

Competenze

• Very good knowledge of written and spoken English, including technical vocabulary.
• Excellent communication skills with customer interactions.
• Solid knowledge of the pharmaceutical packaging industry.
• Proficient in technical and scientific writing.
• Technical knowledge related to pharmaceutical systems and machinery.
• IT skills (Office, SAP, Mini-Tab).
• Willingness to travel globally.
• Well organized and strong in setting priorities.
• Experienced in pharmaceutical project management.

Mansioni

• Provide day-to-day technical support to customers on product and process issues.
• Capture customer needs and translate into product specifications with sales input.
• Accompany customers as coordinating experts during projects up to industrialization.
• Attend BRMs for technical projects and support documentation.
• Customer technical training and seminars aligned with product strategy.
• Contribute to complaints investigations when applicable.

Conoscenze

English proficiency

Customer interactions

Analytical skills

Team player

Project management

Technical writing

Formazione

Engineering Bachelor's Degree

Strumenti

SAP

Mini-Tab

Microsoft Office

Descrizione del lavoro

Purpose of the position

The Technical Support Engineer is in charge of Customer support from a product/ process technical standpoint. Interacting with an assigned portfolio of customers, he/she partners with those upstream to capture their expectations and translate into adequate product offer, in coordination with sales. The Technical Support Engineer acts as an expert and accompanies customers all along their drug/device development schedule, also bringing daily support to his portfolio of customers. Primary scope is ultimately all Nipro PharmaPackaging glass converted products (syringes, vials, ampoules, cartridges, and specialty products), in an ultimate goal to further develop business globally and improve customer experience.

Intercompany related activities

• Internal technical trainings including supporting documentation (e.g., for new employees)
• Contribution to definition of standard specifications, TDS, drawings, quality levels initiatives
• Contributing to product strategy definition, based on expertise and capture of market feedback
• Contribution to deployment of scientific policy (protocols, articles, and position papers)

Customer related activities

• Customer projects & developments: Capture & constructive challenge of customers’ expectations. Product proposal adapted to Nipro strategy. Issue associated drawings & specifications.
• Accompany customer as coordinating expert during project till industrialization. Attend BRMs for technical projects
• Day to day customer support. Answer technical and process-related questions. Reactive on-site customer support if processability challenge. Proactive customer visits. Contribution to complaints investigations when applicable. Customer technical training / customer seminars (aligned with Nipro product strategy)
• Accompanying technical documentary support (e.g., statements)

Other activities

• Managing technical relationship with key suppliers
• Lead and / or contribution to internal or customer (together with customer) related studies

What you’ll need

• Very good knowledge of written and spoken English, including technical and regulatory vocabulary
• Good communication skills, experience with customer interactions
• Solid knowledge of the pharmaceutical (primary) packaging industry
• Proficient in Technical and Scientific writing
• Technical knowledge related to pharmaceutical systems and machinery
• IT skills (Office, SAP, Mini-Tab)
• Team player mentality
• Education: Engineering Bachelor’s Degree
• Willingness to occasionally travel on global level
• High grade of flexibility
• Good analytical skills.
• Well organized and strong in setting priorities
• Experienced in pharmaceutical project management