Technical Customer Success Lead: Onboarding & Growth

Steg.AI; Irvine (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Steg.AI is seeking a Technical Customer Success Manager in Irvine, CA to lead onboarding, accelerate value realization, and establish a foundation for growth and retention. You will work with Business Development and Engineering to guide customers through discovery, planning, and technical integrations, while troubleshooting issues and communicating technical concepts clearly.

The role requires travel for conferences, customer meetings, and industry events.

Qualifications

• Weeks with 4+ years in customer success or a similar role.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Understanding APIs, integrations, authentication flows, and data mapping.

Responsibilities

• Lead onboarding and adoption of Steg.AI with enterprise customers.
• Help customers leverage Steg.AI to meet security goals.
• Build strong relationships and maximize retention.
• Lead regular customer meetings to ensure ongoing support.
• Identify patterns affecting customer experience and usage.
• Relay customer requirements to engineering for action items.
• Represent Steg.AI at conferences and events.

Skills

Customer success

Technical communication

APIs

Integrations

Data mapping

Collaboration

Organizational skills

Job description

Steg.AI is seeking a Technical Customer Success Manager in Irvine, CA to lead onboarding, accelerate value realization, and establish a foundation for growth and retention. You will work with Business Development and Engineering to guide customers through discovery, planning, and technical integrations, while troubleshooting issues and communicating technical concepts clearly.

The role requires travel for conferences, customer meetings, and industry events.