Technical Customer Service Specialist

MDC Precision, LLC; Sarasota (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

MDC Precision, LLC in Sarasota, FL is seeking a Customer Service Representative to be the primary contact for assigned accounts. You will handle inquiries by phone, email, or fax, prepare quotations, enter orders, and relay order information to customers while coordinating with Planning, Production, Shipping, and Procurement.

This on-site, full-time role requires 3–5 years of customer service experience, a high school diploma, and typing skills (40–50 wpm).

Qualifications

• 3–5 years of customer service experience handling orders and inquiries.
• Typing 40–50 wpm with accuracy.
• Knowledge of parts and nomenclature is preferred.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Manage customer inquiries related to orders, pricing, lead times, shipments, and product availability.
• Build and maintain strong relationships with customers and key accounts.
• Coordinate with Planning, Production, Shipping, and Procurement to support commitments.
• Prepare quotations, pricing updates, and sales-related documentation.

Skills

Customer service

ERP systems

CRM systems

Order processing

Multitasking

Excel

Education

High school diploma

Tools

ERP systems

CRM systems

Microsoft Excel

Job description

MDC Precision, LLC in Sarasota, FL is seeking a Customer Service Representative to be the primary contact for assigned accounts. You will handle inquiries by phone, email, or fax, prepare quotations, enter orders, and relay order information to customers while coordinating with Planning, Production, Shipping, and Procurement.

This on-site, full-time role requires 3–5 years of customer service experience, a high school diploma, and typing skills (40–50 wpm).