Technical Customer Service Representative

Foundever; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Join Foundever as a Seasonal Technical Customer Service Representative, where you will provide remote support to teachers, students, and parents regarding educational software. Enjoy working from home with provided equipment, receive paid training, and experience a supportive community. Ideal for candidates with communication skills and a high school diploma.

Benefits

Employee discounts

Referral bonuses

Flexible work from home

Paid training

Saturdays and Sundays off

Qualifications

• Must be at least 18 years of age.
• Must legally be able to work in the US.
• Available to work various shifts including evenings.

Responsibilities

• Answer inbound calls and emails from customers for technical support.
• Assist other team members with resolutions.
• Identify and resolve various technical issues.

Skills

Strong verbal and written communication skills

Problem-Solving

Empathy

Adaptability

Reliability

Technical troubleshooting

Education

High school diploma or equivalent

Job description

Seasonal Technical Customer Service Representative

Seasonal Technical Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Job Overview

As a Technical Support Specialist for Foundever, you will work remotely from the comfort and convenience of your own home answering inbound calls and emails from teachers, students, and parents needing help with educational software questions. You will work on a team and assist other team members with resolution of their end user requests This program is set to last through approximately September, then you will be eligible to transfer to one of our many other client programs. Foundever agents support customers of some of the most well-known brands in the world, so our high performing agents have many opportunities to continue to be a part of the Foundever family.

Why You Should Join Us

• $16.22/H
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Employee discounts and referral bonuses
• Saturday and Sunday’s off!
  
  

What We Are Looking For

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including evenings
• Must pass a background check
  
  

Key Skills

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Strong problem-Solving, Empathy, Adaptability and Reliability
• Identify and resolve various technical issues such as OS and browser-related problems and web navigation
• Assist customers with tasks such as clearing cache and cookies, managing pop up blockers and adjusting security settings
• The ability to troubleshoot, test and escalate incidents as needed to ensure an effective and timely resolution for all support inquires
• Document interactions, escalate issues, while showing empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.
  
  

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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