Technical Customer Care Specialist

CoreLogic; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Time off: Generous PTO and 11 paid hol

Parental leave: up to 16 weeks

Health plan options

401(k) with company match

Annual well-being stipend

Tuition assistance up to $5,250

Job summary

Cotality is seeking an entry-level to mid-level Technical Support role in the United States to manage inbound inquiries, assist top-tier clients, and coordinate with internal teams. The role requires strong communication, problem-solving, and multitasking abilities while utilizing SQL and Azure for scripts and reporting.

The position emphasizes customer advocacy, timely responses, and adherence to SLAs, with a comprehensive benefits package and growth opportunities.

Qualifications

• Minimum high school diploma or GED.
• 3+ years of technical or customer support experience.
• Experience in real estate/mortgage/appraisal industry preferred.
• Ability to explain technical information to a non-technical audience.
• Strong problem-solving and analytical skills.
• Excellent listening and communication skills.

Responsibilities

• Manage inbound technical inquiries on behalf of client.
• Support top tier clients with SLA requirements.
• Interact with clients to review complex issues via calls and meetings.
• Interact with internal stakeholders from Client Success, Product and Sales on escalations.
• Provide first level assistance and escalate as necessary.
• Troubleshoot and resolve moderately complex issues with little supervision.
• Validate and run scripts in applications such as SQL, Azure.
• May build/run ad hoc reports for clients.
• Thoroughly document all tickets in CRM and ticketing system.
• Consult knowledge base to optimize resolutions and follow through on resolution.
• Provides timely follow up to inquiries per established business SLAs.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

SQL

Azure

Job description

Cotality is seeking an entry-level to mid-level Technical Support role in the United States to manage inbound inquiries, assist top-tier clients, and coordinate with internal teams. The role requires strong communication, problem-solving, and multitasking abilities while utilizing SQL and Azure for scripts and reporting.

The position emphasizes customer advocacy, timely responses, and adherence to SLAs, with a comprehensive benefits package and growth opportunities.