Technical Customer Care Representative I (Entry-Level)

MCI; Montgomery (AL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Customer Care Representative I to join their dynamic team. This entry-level role offers a fantastic opportunity to provide technical support for VoIP phones and HD video services while ensuring a world-class customer experience. With a focus on troubleshooting and problem resolution, you will engage with customers to address their needs effectively. The company promotes a supportive work environment with flexible schedules, paid training, and numerous benefits, making it an ideal place for those looking to grow in the customer service field. If you are passionate about technology and customer satisfaction, this role is perfect for you.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Options

Flexible Schedules

Company Laptop

Qualifications

• High school diploma or equivalent required.
• Basic understanding of VoIP, internet gateways, and HD video preferred.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Troubleshoot data, video, and VoIP service disruptions.

Skills

Customer Service Orientation

Problem-Solving Skills

Excellent Communication Skills

Typing Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Technical Customer Care Representative I (Entry-Level)

Join to apply for the Technical Customer Care Representative I (Entry-Level) role at MCI.

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Type: Full-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Phone Interview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. This role involves technical support troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions, requiring a strong customer service background to ensure a world-class experience.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Troubleshoot data, video, and VoIP service disruptions with a focus on first call resolution.
• Document interactions accurately in CRM systems.
• Use knowledge bases effectively to resolve customer issues.
• Maintain confidentiality and adhere to policies.

Qualifications

• High school diploma or equivalent.
• Basic understanding of VoIP, internet gateways, and HD video.
• Excellent communication and typing skills.
• Knowledge of Microsoft Office and Windows OS.
• Customer service orientation and problem-solving skills.

Conditions of Employment

• Authorized to work in the country.
• Willing to undergo background/security checks and drug screening.

Benefits & Compensation

Competitive salary based on experience, with benefits including PTO, health coverage, retirement options, and incentives. Opportunities for growth and internal promotion are emphasized.

Physical & Other Conditions

Primarily sedentary work in a professional environment, with occasional movement required.

Equal Opportunity

MCI is committed to diversity and provides reasonable accommodations for disabilities, maintaining a discrimination-free workplace.