Technical Customer Care Representative I (Entry-Level)

MCI; Jackson (MS); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Customer Care Representative I to provide exceptional support in a remote work environment. This entry-level role involves troubleshooting VoIP phones and data service disruptions while ensuring a positive customer experience. With a focus on first call resolution, you will engage with customers across the country, utilizing your communication and problem-solving skills. The company offers comprehensive benefits, including paid training and flexible schedules, making it an ideal opportunity for those looking to grow in the customer service field.

Benefits

Remote Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Retirement Plans

Flexible Schedules

Company Laptop

Daily Contests & Prizes

Casual Dress Code

Regular Raises

Qualifications

• Customer service background essential for delivering a world-class experience.
• Basic understanding of VoIP, data gateways, and HD video service.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Troubleshoot data, video, and VoIP service disruptions.

Skills

Customer Service

VoIP Knowledge

Communication Skills

Problem-Solving Skills

Typing Speed (30+ WPM)

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Technical Customer Care Representative I (Entry-Level)

Join to apply for the Technical Customer Care Representative I (Entry-Level) role at MCI.

Benefits & Perks

• Remote Work-From-Home
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement Plans
• Flexible Schedules
• Company Laptop
• Daily Contests & Prizes
• Casual Dress Code
• Regular Raises

Job Details

Type: Full-Time

Pay: Hourly + Bonus

Application Process

No Resume Required. Phone Interview.

Position Overview

MCI is a leading BPO company specializing in tailored solutions for diverse client needs. This technical support role involves troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions. A customer service background is essential to deliver a world-class customer experience. You will engage with hundreds of customers weekly across the country, resolving support issues with a positive attitude.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Troubleshoot data, video, and VoIP service disruptions, focusing on first call resolution.
• Research and resolve service issues, coordinating with other departments as needed.
• Use Knowledge Base systems and document interactions accurately.
• Provide exceptional customer service and maintain confidentiality.
• Stay updated on training activities and adhere to schedules.

Qualifications

• Must be 18+, high school diploma or equivalent.
• Basic understanding of VoIP, internet gateways, HD video.
• Strong communication and organizational skills.
• Typing speed of 30+ WPM.
• Knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance.
• Customer-oriented with problem-solving skills.

Preferred

• 1+ year in customer service or technical support.
• CompTIA IT certification.

Conditions & Benefits

Must be authorized to work. Willing to undergo background/security checks and drug screening. Benefits include PTO, health coverage, retirement, disability, life insurance, career growth, paid training, and a casual work environment.

Physical & Legal

Office environment, sedentary work, with occasional movement. MCI provides reasonable accommodations per ADA. We promote diversity and equal opportunity, complying with all applicable laws.

About MCI

MCI offers innovative CX and DX solutions, BPO, IT services, and more. Recognized for rapid growth and extensive global presence, we focus on digitalization, employee growth, and client success.