Technical Customer Care & Order Specialist

Exotic Automation; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Exotic Automation in Grand Rapids, MI, seeks a frontline customer service professional to support internal and external customers. You will process orders, quotes, and EDI transactions, respond to inquiries, manage order follow-up, and resolve basic issues using knowledge of Exotic product lines and business systems.

Responsibilities include maintaining professional communication via phone and email, supporting pricing decisions with knowledge of discounts and margins, handling RMAs, and

Qualifications

• High School Diploma required; Associate's degree preferred.
• Previous customer-service experience preferred.
• Proficient with computers and basic software tools.

Responsibilities

• Process customer orders from receipt to completion.
• Manage EDI transactions and order verification.
• Handle order follow-up and delivery coordination.
• Process RMAs per policy.
• Respond to inquiries about product availability, pricing, and orders.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Associate's degree preferred

Tools

EDI systems

Pricing matrices

CRM software

Job description

Exotic Automation in Grand Rapids, MI, seeks a frontline customer service professional to support internal and external customers. You will process orders, quotes, and EDI transactions, respond to inquiries, manage order follow-up, and resolve basic issues using knowledge of Exotic product lines and business systems.

Responsibilities include maintaining professional communication via phone and email, supporting pricing decisions with knowledge of discounts and margins, handling RMAs, and