Technical Curriculum Architect — Hybrid (Boston)

Content Creators; Boston (MA); Hybrid; USD 110,000 - 142,000; Full time

Benefits offered by this job

Dental, medical, vision

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave

Job summary

Freshworks is seeking a Technical Curriculum Developer to join the Revenue Enablement team in Boston. Design and develop technical learning experiences for Partners, Solution Engineers, Professional Services, and other technical audiences, translating complex concepts into clear, practical content.

The role blends learning design, multimedia production, and collaboration with SMEs and product teams. Expect a hybrid schedule (3 days per week in the Downtown Boston office) with a base salary range

Qualifications

• 5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment.
• Experience creating polished, professional-quality multimedia learning content, including eLearning, video, audio, and interactive experiences
• Strong learning design skills, including the ability to define course scope, develop learning objectives, structure content, and build assessments that effectively measure learner progress

Responsibilities

• Design and develop technical learning experiences for Partners, Solution Engineers, Professional Services, and other technical audiences.
• Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise).
• Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into clear, practical learning experiences.
• Assess learning needs and define appropriate course scope, learning objectives, content structure, and assessments based on learner and stakeholder requirements.
• Work with technical SMEs to identify the most important concepts learners need to know and help keep learning experiences focused, practical, and appropriately scoped.
• Build and maintain technical certifications and readiness programs that prepare learners to confidently understand, demonstrate, and implement Freshworks solutions.
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, and continuously improve content based on what you learn.

Skills

Curriculum design

Multimedia content

Articulate 360

Learning objectives

Assessments

Technical writing

Stakeholder management

Tools

Articulate 360

Job description

Freshworks is seeking a Technical Curriculum Developer to join the Revenue Enablement team in Boston. Design and develop technical learning experiences for Partners, Solution Engineers, Professional Services, and other technical audiences, translating complex concepts into clear, practical content.

The role blends learning design, multimedia production, and collaboration with SMEs and product teams. Expect a hybrid schedule (3 days per week in the Downtown Boston office) with a base salary range