Technical Coordinator, Commercial Lines Underwriting Support

Frankenmuth Insurance Company; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Clear Destination Inc. in the United States seeks an underwriting support expert to help achieve productivity and quality goals.

You will develop policies, monitor performance, and train staff while serving as a subject matter expert on underwriting support. Under limited supervision, you will lead internal quality control initiatives, support corporate projects, and contribute to continuous improvement across the rating function.

Qualifications

• Bachelor’s degree and 4–6 years of related experience.
• AINS or AU designation preferred.
• Ability to develop and implement underwriting support policies and procedures.
• Strong training and communication skills.

Responsibilities

• Ensure commercial lines underwriting support best practices by developing, implementing policies, procedures and processes.
• Develop and deliver job skills training for underwriting support staff.
• Identify skill gaps and provide performance improvement support.
• Monitor performance and recommend continuous improvement.
• Serve as a subject matter expert providing underwriting support expertise.
• Develop and execute internal quality control processes for underwriting support.
• Act as a Business Lead or resource on corporate projects.
• Perform other duties as assigned.

Skills

Underwriting support

Policy development

Staff training

Performance improvement

Subject matter expertise

Education

Bachelor’s degree

4–6 years experience

Job description

Summary: Under limited supervision and with significant independent judgment, responsible for assisting in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, promulgating and monitoring performance to best practices, supporting staff skill development, and serving as an underwriting support subject matter expert.

Essential Duties and Responsibilities:

1. In cooperation with leadership, ensures commercial lines underwriting support best practices by:
   1. Researches, develops, and implements policies, procedures and processes to promote consistency
   2. Develops and delivers job skills training and development programs to commercial lines underwriting support staff
   3. Identifies skill gaps relative to underwriting support best practices and provides performance improvement consulting and support
   4. Monitors the performance of the underwriting support function and makes recommendations for continuous improvement
   5. Acts as a subject matter expert, providing underwriting support expertise
2. Develops and executes effective underwriting support internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of underwriting support internal quality review processes
3. Serves as Business Lead and/or resource on corporate projects representing the rating function
4. Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.

Certificates, Designations and Licenses:

AINS, AU preferred