Sr. Underwriting Service Associate

Vermont Mutual Insurance Group; Montpelier (VT); On-site; USD 57,000 - 63,000; Full time

Job summary

Vermont Mutual Insurance Group in Montpelier, VT, is seeking a Senior Underwriting Service Associate to independently perform underwriting support for Commercial Lines, handling complex transactions and ensuring quality and efficiency.

The role acts as a seasoned resource within the department, assisting agency and underwriting partners, processing a broad range of policy transactions, and supporting training and process improvements.

Qualifications

• Requires high school diploma or equivalent; insurance coursework/designations preferred.
• At least four years of insurance operations or underwriting support experience.
• Knowledge of Personal/Commercial Lines policy processing.
• Strong analytical, organizational, problem-solving, and customer service skills.
• Ability to work independently and manage competing priorities.
• Proficiency with Microsoft Office and underwriting systems.

Responsibilities

• Perform all responsibilities of the Underwriting Service Associate.
• Process complex underwriting support transactions for Commercial Lines.
• Review and process new business, renewals, endorsements, cancellations, and related policy transactions.
• Analyze transactions requiring knowledge of products, workflows, and systems.
• Handle complex service requests with minimal supervision.
• Order and review motor vehicle reports and related documentation.
• Support agency inquiries, issue resolution, and escalations.
• Serve as a resource for peers regarding workflows and system functionality.
• Assist with training, onboarding, and knowledge sharing.
• Identify process improvement opportunities and support quality initiatives.

Skills

Analytical skills

Organizational skills

Customer service skills

Problem-solving

Work independently

Education

High school diploma or equivalent

Insurance coursework or industry designations preferred

Tools

Microsoft Office

AS/400

ImageRight

Job description

Salary Range: $57,000.00 To $63,000.00 Annually

JOB SUMMARY

The Senior Underwriting Service Associate independently performs routine, complex, and specialized underwriting support activities for Commercial Lines business. This role serves as an experienced resource within the department and is responsible for processing a broad range of transactions, resolving exceptions, supporting agency and underwriting partners, and ensuring high levels of quality, productivity, and customer service. The Senior Underwriting Service Associate applies advanced knowledge of company products, systems, and procedures to support operational effectiveness and departmental objectives.

DUTIES & RESPONSIBILITIES

• Perform all responsibilities of the Underwriting Service Associate.
• Independently process complex and specialized underwriting support transactions for Commercial Lines business.
• Process and review complex new business, renewals, endorsements, cancellations, non-renewals, and related policy transactions.
• Review and analyze transactions requiring advanced knowledge of company products, procedures, underwriting support workflows, and systems.
• Handle complex service requests, exceptions, and non-standard processing situations with minimal supervision.
• Complete specialized processing activities, including agency financing transactions, extended reporting period transactions, mortgagee maintenance, questionnaire processing, agency termination activities, and other assigned underwriting support functions.
• Order, review, and process motor vehicle reports and related documentation in accordance with established procedures.
• Perform specialized transaction review and validation activities to ensure quality, accuracy, and compliance with departmental standards.
• Assist with agency inquiries, issue resolution, and service-related escalations.
• Serve as a resource for peers regarding workflows, procedures, transaction processing, and system functionality.
• Support training, onboarding, and knowledge‑sharing activities within the department.
• Assist in identifying process improvement opportunities and support quality initiatives and departmental goals.
• Participate in system testing, workflow enhancements, and implementation activities as needed.

SUPERVISION RECEIVED

Receives general supervision from the Underwriting Service Manager and exercises a high degree of independence in performing assigned responsibilities. Expected to resolve complex processing issues and serve as a resource to department staff.

QUALIFICATIONS

• High school diploma or equivalent required; additional insurance coursework or industry designations preferred.
• Four or more years of insurance operations, underwriting support, policy administration, or related business experience preferred.
• Demonstrated knowledge of Personal Lines and Commercial Lines policy processing and underwriting support functions.
• Strong analytical, organizational, problem‑solving, and customer service skills.
• Ability to interpret and apply established procedures and guidelines in complex situations.
• Demonstrated ability to work independently and manage competing priorities.
• Ability to serve as a resource and mentor to less experienced staff.
• Proficiency with Microsoft Office applications and insurance processing systems.
• Experience with AS/400, ImageRight, and related underwriting support systems preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Predominately sedentary office position with high frequency of keyboarding/computer work required.
• The physical demands are minimal and typical of similar jobs in comparable organizations.
• The work environment is representative and typical of similar jobs in comparable organizations.

The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.