Technical Content Strategist

Apple; Houston (TX); Remote; USD 27,552 - 41,328; Full time

Job summary

AppleCare is looking for a seasoned technical writer and content strategist to craft consumer-targeted support content in Houston. You will help clients and advisors locate solutions quickly, while collaborating with SEO leads, project managers, and legal teams.

You’ll juggle writing, editing, planning, and analytics, shaping content that scales globally with a strong emphasis on usability and clarity. This role is ideal for a proactive writer in a fast-paced environment.

Qualifications

• BA/BS in Technical Communications or related field.
• Strong writing and research skills for consumer content.
• Ability to plan content and use data to inform decisions.
• Experience delivering content on tight timelines across channels.

Responsibilities

• Plan and write support content that is easy to locate, use and understand.
• Collaborate with SEO leads, project managers, and architects.
• Conduct content reviews with engineering, product marketing and legal teams.
• Identify content gaps and advise data-driven approaches to fill them.
• Track metrics to measure content performance and optimize accordingly.

Skills

Communication

Editorial skills

Content strategy

Multitasking

Usability basics

CMS experience

Global writing

Education

Bachelor's Degree

Job description

AppleCare is looking for a seasoned technical writer and content strategist to craft consumer-targeted support content in Houston. You will help clients and advisors locate solutions quickly, while collaborating with SEO leads, project managers, and legal teams.

You’ll juggle writing, editing, planning, and analytics, shaping content that scales globally with a strong emphasis on usability and clarity. This role is ideal for a proactive writer in a fast-paced environment.