Technical Content Engineer

Cboe Global Markets; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) match

Paid tuition assistance

Complimentary lunch

Job summary

Cboe Global Markets is seeking an Associate Technical Content Engineer in Kansas City, MO. This role involves creating and delivering technical content for market participants, utilizing DITA and automation tools.

The ideal candidate should have a Bachelor’s Degree and 0-2 years in technical writing, with strong collaborative skills. The position offers a competitive salary, generous benefits, and opportunities for professional growth.

Qualifications

• 0-2 years of experience in technical writing.
• Proven ability to communicate technical information clearly.
• Understanding of content reuse and structured authoring.

Responsibilities

• Draft and publish technical content including trade desk notices.
• Design structured, topic‑based content using DITA.
• Collaborate with internal teams for documentation updates.

Skills

Technical writing

Structured authoring

DITA

AI and automation tools

Cross‑functional collaboration

Version control

XML content validation

Education

Bachelor’s Degree in Technical Writing/Communications, English, Computer Science, or related discipline

Job description

Building trusted markets - powered by our people

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting‑edge trading, clearing, and investment solutions to market participants around the world.

We are building meaningful ways to support professional and personal development while strengthening the trust we have earned as a global market leader. Our teams are empowered to share ideas, actively pursue them, and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to go for it and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas, and create opportunities.

Location Overview

Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. The OPx business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees.

The OPx site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.

Role Overview

Cboe Global Markets is building the next generation of its technical content capability - and the Associate Technical Content Engineer is a foundational member of that effort. This role sits at the intersection of structured authoring, technical communication, and AI‑assisted content delivery, producing the notices, specifications, and documentation that market participants around the world rely on to operate effectively.

The Associate Technical Content Engineer will utilize DITA content management systems and AI/automation tooling to create, organize, and deliver technical content - including Trade Desk notices, technical specification updates, and internal operational documents - in support of the Global Operations department. This is an opportunity to shape how one of the world’s largest exchange operators communicates technical change to global market participants, with real tools, real stakes, and a team actively investing in AI‑driven content workflows.

You will be expected to take a process engineering‑first approach to this role, supported by your supervisor and peers in day‑to‑day responsibilities, with clear pathways for growth as the Technical Content Development function expands.

Major Job Duties

• Technical Content Creation and Delivery: Draft and publish technical content including public trade desk notices and technical specifications. Incorporate edits from Operations, Engineering, Legal, and Business teams; obtain all necessary pre‑publication approvals; and use content systems to maximize efficiency, reliability, and timeliness of delivery.
• Structured Authoring and Content Systems (DITA/CCMS): Design structured, topic‑based content using DITA, incorporating content reuse and metadata as appropriate. Maintain strict version control and branching, optimize taxonomy, and troubleshoot invalid XML to ensure content integrity across the CCMS.
• Cross‑Functional Collaboration and Technical Discovery: Analyze project requirement documents and work with multiple internal teams - including Operations, Engineering, and Compliance - to gather the technical information required to prepare or update internal and external documentation. Serve as a reliable content partner across disciplines.
• Documentation Standards and Quality Control: Review pre‑publication documents to ensure continuity of content style per defined corporate documentation standards. Uphold accuracy, consistency, and clarity across all content types, with strong attention to detail throughout the review and approval lifecycle.
• AI‑Assisted Workflows and Process Improvement: Actively incorporate AI and automation tooling into content creation and delivery workflows to improve efficiency and scalability. Identify opportunities to reduce manual effort, improve turnaround times, and enhance the overall quality of the content delivery process. Contribute ideas and iterate on approaches with a continuous improvement mindset.
• Procedures and Knowledge Management: Maintain operational runbooks, content architecture documentation, and knowledge base articles in support of the Technical Content Development team. Contribute to internal process documentation and onboarding materials as the function grows.

The Ideal Candidate Has

• Bachelor’s Degree in Technical Writing/Communications, English, Computer Science, Software Engineering, Project Management, Business, Financial Services, or a related discipline.

Area of Expertise and/or Skills

• 0-2 Years of Technical Writing Required.
• Technical writing, content engineering, or structured authoring.
• DITA or structured authoring methodology (e.g., CCMS).
• AI and/or automation tools applied to content workflows.
• Cross‑functional collaboration on technical documentation.
• Version control, content reuse, and metadata management.
• XML content validation and troubleshooting, preferred.

Additional Requirements

• Communication Excellence: Demonstrated excellent written and verbal communication skills, including a proven ability to write in both explanatory and procedural styles for multiple audiences - from market participants to internal operations teams. The ability to distill technically complex information into clear, accurate, and accessible content is essential.
• Structured Content Mindset: Working knowledge of content reuse and metadata concepts; the ability to think about content as structured, modular components rather than standalone documents. Candidates who have experience with topic‑based authoring and single‑sourcing strategies will stand out.
• AI and Automation Fluency: Experience applying AI‑assisted content generation tools and reviewing AI output for accuracy and style compliance is a meaningful differentiator. Cboe’s Technical Content Development team is actively building AI‑augmented workflows, and candidates with a genuine builder mindset in this space will have an immediate impact.
• Financial Services or Exchange Operations Context: Familiarity with financial markets, exchange operations, or highly regulated technology environments is a strong plus. Candidates who bring an understanding of how market participants consume and rely on technical documentation - or who demonstrate a genuine interest in developing that context - will stand out.
• Process Improvement Orientation: A continuous improvement mindset with a focus on efficiency, scalability, and the customer experience. Prior experience in a workflow engineering, process documentation, or operational improvement capacity is valued.
• Attention to Detail and Quality: Strong attention to detail, especially in managing version control, accuracy, and consistency across a high volume of technical content artifacts in a fast‑paced, deadline‑driven environment.

Benefits And Perks

• Fair and competitive salary and incentive compensation packages with upside for overachievement.
• Generous paid time off, including vacation, personal, sick days, and annual community service days.
• Health, dental, and vision insurance, including access to telemedicine and mental health services.
• 2:1 401(k) match, up to 8% - matched immediately upon hire.
• Discounted Employee Stock Purchase Plan.
• Tax Savings Accounts for health, dependent, and transportation.
• Paid tuition assistance and education opportunities.
• Generous charitable giving company match.
• Paid parental leave and fertility benefits.
• Employee referral bonus program.
• Complimentary lunch, snacks, and coffee in any Cboe office.
• On‑site gyms and discounts to other fitness centers.

Equal Employment Opportunity

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Ranges (applicable for US locations only)

At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $-$, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long‑term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third‑party communication tools for recruiting purposes.