Technical Consultant (m / f / d)

retarus GmbH; Secaucus (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company that excels in delivering cloud-based messaging solutions on a global scale. This role offers the chance to lead impactful customer projects, implementing innovative solutions while working with cutting-edge technologies. You will collaborate with diverse teams and engage with top-tier clients, ensuring their needs are met with high-quality service. With a commitment to employee growth and a dynamic work environment, this position is perfect for those eager to make a difference in an agile setting. Embrace the opportunity to thrive in a multicultural workplace where your contributions truly matter.

Benefits

Mobile working and flexible working time

Company-paid health insurance

Lunch vouchers

Public transportation benefits

Development opportunities

Collaborative company culture

Dog-friendly offices

Qualifications

• 3+ years of experience in a technical role with proven methodologies.
• Strong knowledge of web services, APIs, and programming techniques.

Responsibilities

• Lead customer projects ensuring technical excellence and successful implementation.
• Design scalable solutions and optimize performance for customer satisfaction.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Agile Methodologies

Customer Relationship Management

Education

Degree in IT, Computer Science, or Engineering

Equivalent qualification with hands-on experience

Tools

Jira

Confluence

Postman

Job description

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS , as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally : our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you´ll do

• Be responsible for complex customer projects and ensure their technical excellence and successful implementation
• Implement best practices and continuously optimize existing solutions to increase efficiency and performance, in close collaboration with the team
• Lead customer meetings, technical workshops, and solution discussions to promote solution adoption and ensure high customer satisfaction.
• Conduct customer meetings, technical workshops and solution discussions to drive adoption and increase customer satisfaction
• Coordinate technical design discussions with operations teams, product management and the Enterprise Integration Services team
• Design and implement scalable, high-performance solutions based on established patterns, frameworks and modern technologies
• Analyze, troubleshoot and continuously optimize solution performance to ensure customer success and satisfaction
• Empower customers through consulting, training and best practice recommendations to ensure effective use of services and maximum added value

What you'll need

• A completed apprenticeship or degree in IT, Computer Science, Engineering, or a related technical field – alternatively, an equivalent qualification with proven hands-on experience
• At least 3 years of professional experience in a comparable role or working with technical methodologies and frameworks
• Practical experience with tools such as Jira, Confluence, Postman, and ideally with AI / ML technologies
• Strong analytical skills and a structured approach to solving complex business challenges
• Knowledge of web services and API’s and related programming techniques (REST / SOAP API, JSON, XML / XSL)
• Passion for emerging technologies, continuous learning, and working in an agile environment
• Creativity and problem-solving skills to design and implement innovative, scalable solutions
• A proactive, results-driven mindset with the ambition to drive change and ensure successful project delivery
• Excellent communication skills and a collaborative spirit – you enjoy working cross-functionally with customers, internal teams, and stakeholders

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Felix Gansmeier is happy to field any questions you may have : [emailprotected]

We’re looking forward to getting to know you!