Technical Consultant

Cognizant

San Francisco (CA)

Remote

USD 100,000 - 114,000

Full time

9 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Disability insurance

Parental leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Technical Consultant for ServiceNow CSM to design, configure, and deliver scalable CSM solutions that transform customer experiences.

You will work with architects, stakeholders, and developers to ensure high‑quality, integrated solutions and contribute to best practices across projects.

Qualifications

ServiceNow CSM certification with strong hands‑on implementation experience.
Proven experience delivering at least two end‑to‑end ServiceNow CSM implementations.
Minimum 3 years of experience with ServiceNow CSM solutions.
Certification as a ServiceNow System Administrator (CSA).
Bachelor's degree in Computer Science, Engineering, IT, or related field.
Strong understanding of ServiceNow platform architecture, configuration, workflows, and integrations.
ITIL Foundation certification with knowledge of ITSM principles.
Experience participating in Agile development projects and collaborating with multidisciplinary teams.

Responsibilities

Participate in client workshops and requirements gathering sessions.
Collaborate with Solution Architects on design, documentation, and story estimation.
Configure and develop ServiceNow CSM solutions following best practices.
Provide technical guidance on ServiceNow capabilities, integrations, and platform functionality.
Design and implement scalable ServiceNow solutions aligned with business growth.
Work with cross‑functional teams to ensure seamless integration and delivery.
Support solution assessments, technical reviews, and continuous improvement.
Contribute to technical documentation and knowledge sharing on best practices.

Skills

ServiceNow CSM certification

End-to-end CSM implementations

CSM experience

CSA certification

Agile development

ServiceNow architecture

Scripting in ServiceNow

Education

Bachelor's degree in CS/Engineering/IT

ITIL Foundation certification

Tools

ServiceNow scripting

ServiceNow integrations

Job description

About the role

As a Senior Technical Consultant - ServiceNow CSM, you will make an impact by designing, configuring, and delivering scalable ServiceNow Customer Service Management (CSM) solutions that drive business transformation and improve customer experiences. You will be a valued member of the ServiceNow delivery team and work collaboratively with solution architects, business stakeholders, developers, and client teams to deliver high-quality solutions aligned with business objectives.

In this role, you will:

Participate in client workshops and requirements-gathering sessions to understand business needs and translate them into technical solutions.
Collaborate with Solution Architects to support solution design, technical documentation, and story estimation activities.
Configure and develop ServiceNow CSM solutions following platform best practices and quality standards.
Provide technical guidance and recommendations on ServiceNow capabilities, frameworks, integrations, and platform functionality.
Design and implement scalable ServiceNow solutions that align with current business requirements and future growth objectives.
Work closely with cross-functional teams to ensure seamless integration and effective delivery of ServiceNow applications.
Support solution assessments, technical reviews, and continuous improvement initiatives to enhance delivery efficiency.
Contribute to technical documentation, knowledge sharing, and adoption of ServiceNow best practices across project teams.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

ServiceNow Customer Service Management (CSM) certification with strong hands‑on implementation experience.
Proven experience delivering at least two end‑to‑end ServiceNow CSM implementations.
Minimum 3 years of experience working with ServiceNow Customer Service Management (CSM) solutions.
Certification as a ServiceNow System Administrator (CSA).
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Strong understanding of ServiceNow platform architecture, configuration, workflows, and integrations.
ITIL Foundation certification with knowledge of IT Service Management principles.
Experience participating in Agile development projects and collaborating with multidisciplinary teams.

These will help you stand out

Scrum Master certification or experience working within Scrum delivery frameworks.
Additional ServiceNow certifications beyond CSA and CSM.
Experience with ServiceNow integrations, scripting, and custom application development.
Knowledge of Customer Experience (CX), Case Management, and Digital Workflow solutions.
Consulting experience working directly with enterprise clients and stakeholders.

Applicants will be accepted till 09/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $100K - $114K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits