Technical Consultant

Tata Consultancy Services Limited; Richardson (TX); In loco; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Descrizione del lavoro

Tata Consultancy Services Limited is seeking an experienced ServiceNow delivery lead to guide project teams, translate requirements into user stories, and oversee hands-on configuration and testing for external clients. You will drive workshops, design robust workflows, and ensure alignment with business objectives and standards.

The role requires deep ServiceNow expertise, strong stakeholder management, and ability to travel up to 50% to deliver success across engagements.

Competenze

• 8+ years of progressive professional services experience or equivalent education and experience.
• Experience delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality.

Mansioni

• Lead smaller projects and teams, drive story execution, share customer successes, and guide customers on technical decisions and business value.
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with business objectives, technical standards, and leading practices.
• Translate requirements into technical specifications, acceptance criteria, and user stories.
• Configure ServiceNow solutions directly and oversee and unit-test code developed by partner
• Guide customers through technical documentation and discussions, including business requirement workbooks and implementation decisions.

Conoscenze

ServiceNow expertise

Workshop leadership

Stakeholder management

Hands-on configuration

Technical leadership

AI workflow optimization

Travel readiness

Formazione

CSA (ServiceNow Certified System Administrator)

CAD (Certified Application Developer)

CIS (Certified Implementation Specialist)

Strumenti

ServiceNow

Unit testing

Descrizione del lavoro

• Lead smaller projects and teams, drive story execution, share customer successes, and guide customers on technical decisions and business value.
• Develop and apply deep expertise in one to two ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands‑on technical leadership.
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with business objectives, technical standards, and leading practices.
• Translate requirements into technical specifications, acceptance criteria, and user stories
• Configure ServiceNow solutions directly and oversee and unit‑test code developed by partner
• Guide customers through technical documentation and discussions, including business requirement workbooks and implementation decisions.
• Participate in and lead smaller customer workshops to assess current processes and define future‑state solutions.
• Coach and mentor Technical Consultants and Associate Technical Consultants on solution design, technical delivery, and project challenges.
• Support scoping activities with sales roles and validate the technical feasibility and delivery approach for proposed work.
• Conduct customer‑relevant sprint demonstrations that clearly explain the solution, technical decisions, and business value.
• Drive complex technical issues through analysis, resolution, defect remediation, and customer handoff.
• Provide product feedback based on customer experience and maintain current skills and certifications for the aligned workflow.

Delivery Lifecycle Expectations

• Initiate: Review technical intellectual property from presales, participate in knowledge transfer, review the instance health plan, validate the instance development path, draft the workshop agenda with the Business Process Consultant, lead smaller workshops, support technical scoping, and
• Plan: Lead technical discussions in customer workshops, translate requirements into user stories and technical specifications, define acceptance criteria, create migration plans, and align solution decisions with the Solution Architect and broader delivery team.
• Execute: Configure solutions directly, create technical unit tests, oversee and unit‑test partner or customer code, drive story execution, conduct sprint demonstrations, participate in sprint planning, and lead technical knowledge transfer.
• Deliver: Guide UAT migration and go‑live preparation, drive defect remediation, and shape adoption, training, transition, and handoff plans with the Engagement Manager, Solution Architect, and Business Process Consultant.
• Close: Lead or support the customer closeout workshop, remediate prioritized defects, facilitate customer handoff, review feedback, provide inputs to success story documentation, and identify product improvement opportunities.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry‑domain expertise aligned with the supported workflow.
• Strong hands‑on configuration skills and experience overseeing and unit‑testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer‑facing communication, workshop leadership, advisory, mentoring, documentation, and stakeholder‑management skills.
• Ability to tell a clear, customer‑relevant story while demonstrating ServiceNow solutions and explaining technical decisions and business value.
• Required certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and a Certified Implementation Specialist (CIS) certification aligned with the supported workflow.
• Ability to independently apply AI tools to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, and ServiceNow platform use cases while guiding responsible adoption.
• Ability to travel up to 50%.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $160,000 a year