Technical Consultant

Juniper Square

Raleigh (NC)

Remote

USD 90,000 - 110,000

Full time

17 hours ago

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Benefits offered by this job

Health insurance

Life insurance

Mental wellness coverage

Fertility support

Flexible time off

Family leave

Job summary

Juniper Square is hiring a Technical Consultant to empower clients in maximizing value from our investment management platform. You’ll be a trusted advisor, guiding implementations and deepening customer relationships through product knowledge and industry insights.

You will design, develop, and deliver tailored solutions, understanding client workflows and guiding best practices for adoption, utilization, and outcomes across organizations.

Qualifications

2+ years of experience in investment management industry.
Proven ability to lead client-facing meetings and presentations.
Excellent analytical, interpersonal and communication skills.
Proactive in identifying and implementing process improvements.
Ability to leverage AI tools (e.g., Claude, ChatGPT) for day-to-day tasks.
Willingness to travel nationally up to 10%.
Previous consulting experience helping customers achieve technical outcomes.
Bachelor’s degree or equivalent professional experience.

Responsibilities

Partner with clients to understand strategic goals and craft adoption plans.
Lead design and implementation of solutions to achieve outcomes.
Develop and deliver training programs for diverse user groups.
Maintain deep product knowledge and industry best practices.
Collaborate with PM, CS, Support, and Product teams to resolve complex issues.
Create SOPs to improve team efficiency.
Document product and procedural best practices.
Leverage AI tools to expedite recurring work and document outcomes.

Skills

Client-facing

Analytics

Communication

Problem-solving

Independent

Travel

AI tools

Consulting

Education

Bachelor’s degree

Tools

API integrations

Job description

About Juniper Square

Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.

About Juniper Square

Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About Your Role

We are looking for a Technical Consultant to play a pivotal role in empowering our clients to maximize the value of our innovative investment management platform. You'll be a trusted advisor, driving successful implementations and fostering long-term customer relationships by leveraging your deep product knowledge and industry insights. This is an opportunity to directly impact how our clients operate, transforming their processes and enhancing their investor experience.

As a Technical Consultant, you will design, develop, and deliver tailored solutions that address our clients’ unique business challenges. You'll partner closely with clients across their organizations, understanding their workflows and guiding them towards more efficient and effective practices. Your expertise will be instrumental in ensuring seamless adoption, driving feature utilization, and achieving optimal business outcomes.

What You’ll Do

Strategic Consultation: Partner with clients to understand their strategic goals, business drivers, and desired outcomes, crafting customized adoption plans that align with their objectives.
Solution Delivery: Lead the design and implementation of solutions, ensuring timely execution and overcoming potential constraints to drive positive results.
Training & Enablement: Develop and deliver comprehensive training programs for diverse user groups, simplifying complex technical concepts for varying levels of expertise.
Technical Expertise: Serve as a subject matter expert, maintaining a deep understanding of product functionality, industry best practices, and customer behaviors.
Cross-Functional Collaboration: Partner with Project Management, Customer Success, Service and Support, and Product Development teams to resolve complex issues and influence product roadmap decisions.
Process Optimization: Develop and implement standard operating procedures to enhance the efficiency and effectiveness of the Technical Consulting Team.
Knowledge Sharing: Create and maintain documentation on product and procedural best practices, ensuring consistent messaging across the organization.
AI-Enabled Efficiency: Use AI tools to accelerate recurring work, qualify client use-cases to our product offerings, manage your client book, and prepare documentation.

Qualifications

Minimum of 2 years of experience working with clients within the investment management industry.
Proven ability to lead client-facing meetings and presentations, including executive-level audiences.
Exceptional analytical, interpersonal, and communication skills (written and verbal).
Strong problem-solving abilities and a proactive approach to identifying and implementing process improvements.
Demonstrated ability to use AI tools (e.g., Claude, ChatGPT) productively for day-to-day work: delegating recurring tasks, iterating through multi-turn prompts, and critically evaluating output.
Ability to work independently with minimal supervision and thrive in a collaborative team environment.
Willingness to travel nationally up to 10% as needed.
Technical experience in working with API implementations is a plus
Previous consulting experience helping customers achieve outcomes in a technical manner
Bachelor’s degree or equivalent professional experience.

Compensation

Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range for this role is $90,000 - $110,000 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits Include